Chantal Jackson
Houston,TX
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of conflict resolution, customer service, and multi-site call center management. Aiming to leverage my skills to successfully fill the position at your company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cigna Health Care
Houston, TX
08.2020 - Current
- Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
- Handled on average of 50-80 calls per day
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
CASHIER
Joe Vs Smart Shop
Houston
03.2017 - 07.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Stock shelves, and mark prices on shelves and items
- Process merchandise returns and exchanges
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Customer Service Call Center Representative
Alorica Inc
Houston
08.2014 - 03.2017
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
- Answer calls by utilizing the company's call management system and other software
- Check to ensure that appropriate changes were made to resolve customers' problems
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- Answering the telephone and transferring calls to appropriate staff; taking messages
- Answered questions, and resolved routine problems
- Performed other job-related duties as required.
Education
Bachelors - Business Administration
UNIVERSITY OF HOUSTON
Houston, TX01.2020
Skills
- Conflict Management
- Cash Handling
- Communication
- Organizational Skills
- Microsoft Office
- Time management
- Customer relations
- Active listening
- Policy Knowledge
- Medicaid knowledge
- Eligibility Determination
- Denied claims identification
Timeline
Customer Service Representative
Cigna Health Care
08.2020 - Current
CASHIER
Joe Vs Smart Shop
03.2017 - 07.2020
Customer Service Call Center Representative
Alorica Inc
08.2014 - 03.2017
Bachelors - Business Administration
UNIVERSITY OF HOUSTON