Chantal Saint Felix
Methuen,MA
Summary
At Hotel Villa Oya, as an Assistant Manager, I spearheaded operations, enhancing customer satisfaction and streamlining financial accuracy. My expertise in money handling and fostering team motivation led to significant improvements in service quality. By mentoring staff and optimizing inventory, I played a pivotal role in elevating the guest experience and operational efficiency.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Hotel Villa Oya
01.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
College Fraternite
Aquin,Haiti07.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Languages
Creole
Native or Bilingual
French
Elementary
Timeline
Assistant Manager
Hotel Villa Oya
01.2022 - 04.2024
High School Diploma -
College Fraternite
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