Chantale Richards
Miami Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Marriott International, Inc.
02.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
American Airlines
12.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Education
Associate of Arts - Hospitality Administration And Management
Sheridan Technical College
Hollywood, FL05.2017
High School Diploma -
Keystone National High School
05.2007
Skills
- Consultative Sales
- Account updating
- Product Knowledge
- Call Management
- Computer Proficiency
- Microsoft Outlook
- Quality Assurance Controls
- Call center experience
Timeline
Customer Service Representative
American Airlines
12.2022 - 04.2023
Customer Service Representative
Marriott International, Inc.
02.2010 - Current
Associate of Arts - Hospitality Administration And Management
Sheridan Technical College
High School Diploma -
Keystone National High School
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