Chantanaja Guerrero
Jersey City,NJ
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
Bayonne, New Jersey
02.2023 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Appeals Specialist
Target
Jersey City, NJ
02.2022 - 10.2023
- Participated in training sessions on new rules or regulations affecting the appeals process.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Assisted in developing departmental goals as well as individual performance objectives.
- Demonstrated strong problem solving skills when resolving difficult customer service issues.
Picker Packer
Amazon
Hoboken, New Jersey
11.2020 - 02.2022
- Placed products on conveyors for final wrapping and shipment.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Tracked inventories and input equipment counts into warehouse databases.
Care Assistant
Little Gems llc
Jersey City, NJ
06.2019 - 08.2019
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
Education
High School Diploma -
University Academy Charter High School
Jersey City, NJ06-2020
Skills
- Scheduling
- Complaint resolution
- De-escalation techniques
- Product knowledge
- Order processing
- Product and service solutions
- Tracking complaints
- Customer service
- Retail sales customer service
- Sales expertise
- Strong teamwork
Timeline
Customer Service Representative
Walmart
02.2023 - Current
Appeals Specialist
Target
02.2022 - 10.2023
Picker Packer
Amazon
11.2020 - 02.2022
Care Assistant
Little Gems llc
06.2019 - 08.2019
High School Diploma -
University Academy Charter High School