Summary
Overview
Work History
Education
Skills
Certification
Tools and Software
Timeline
Generic

Chantay Cox

Desoto,Texas

Summary

Experienced insurance professional with a 7 year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Property Desk Adjuster

Alacrity Soultions
Dallas, Texas
03.2023 - Current
  • Investigated and analyzed property damage claims to determine coverage, liability, and damages.
  • Provided detailed estimates of repair costs for damaged properties.
  • Worked with clients to ensure timely completion of paperwork and claim processing.
  • Determined liability by reviewing policy documents, contracts, and other relevant documents.
  • Negotiated settlements with claimants while adhering to company standards and procedures.

Senior Property Claims Adjuster

State Farm
Richardson, Texas
04.2022 - 03.2023
  • Prepared detailed reports documenting all aspects of the investigation including findings, conclusions and recommendations for resolution of the claim.
  • Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
  • Assists in developing scopes of work for bid packages.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Gathered information from various third parties to determine claim acceptability.

Catastrophe Claims Adjuster

Home Point Financial
Irving, Texas
09.2020 - 03.2022
  • Assessed the extent of damages caused by a catastrophe and estimated repair costs.
  • Investigated and analyzed claims involving property damage due to catastrophes, such as floods, hurricanes, tornadoes and earthquakes.
  • Reviewed policy language to determine coverage for each claim and applied relevant laws or regulations when applicable.
  • Interpreted insurance policies in order to accurately assess liability and identify potential areas of fraud or misrepresentation.

Insurance Claims Specialist

Angel Oak Home Loans
Irving, TX
01.2019 - 08.2020
  • Reviewed customer insurance claims to ensure accuracy and completeness of information.
  • Assisted customers in filing new insurance claims and provided status updates on existing ones.
  • Investigated suspicious or fraudulent claims and reported findings to management.
  • Inspected property damage for assessment of repair costs.
  • Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
  • Provided guidance to customers regarding their rights and obligations under the insurance policies.

Education

Associate of Applied Science - Business Administration and Management

Paul Quinn College
Dallas, TX

Skills

  • Report Preparation
  • Negotiation abilities
  • Policy Interpretation
  • Property Damage Assessment
  • Claims Investigation
  • Settlement Negotiations
  • Decision-Making
  • Claim Form Analysis
  • Property adjusting
  • Written Communication

Certification

  • Texas All Lines Insurance Licenses #18604682
  • Licensed in CT,DE,FL,KY,LA,NH,NM,NC,OK,SC,VT,WY

Tools and Software

 Xactimate  Eagleview  

 Symbility   GuideWire  

Corelogic   Microsoft Applications  

 Mitchell   Claims Connect 

Timeline

Property Desk Adjuster

Alacrity Soultions
03.2023 - Current

Senior Property Claims Adjuster

State Farm
04.2022 - 03.2023

Catastrophe Claims Adjuster

Home Point Financial
09.2020 - 03.2022

Insurance Claims Specialist

Angel Oak Home Loans
01.2019 - 08.2020

Associate of Applied Science - Business Administration and Management

Paul Quinn College

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Chantay Cox