Randall Green

• Managed claims processing in the property and casualty segment under a 620 License.
• Conducted proactive investigations and negotiated successful resolutions.
• Utilized Xactware products, Xactimate, and Accurence for claims assessment.
• Demonstrated superior customer service skills and effective communication with internal and external stakeholders.
• Maintained accuracy and organization while meeting deadlines in a high-pressure environment.
• Directed and assisted OA Field Adjusters in estimate writing, payment processing, and policy endorsement interpretations.

• Ensured timely processing of claims through regular follow-up on outstanding issues.
• Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
• Participated in periodic reviews conducted by auditors examining quality control standards used during claim handling activities.
• Drafted reports that documented investigation results, findings, and conclusions regarding liability claims.
• Performed administrative duties such as preparing correspondence, reviewing invoices, and tracking expenses, as required.
• Investigated liability claims to determine the extent of insurance company's responsibility for payment.
• Actively participated in continuing education courses designed to stay abreast of current trends in liability law.
• Presented cases at mediation sessions or arbitrations as necessary in order to reach an agreement on disputed matters.
• Researched applicable legal precedents and consulted with attorneys when necessary.

Total Loss Specialist:

• Managed total loss settlement processes, including appraisals, rental expenses, and salvage coordination.
• Evaluated and negotiated first and third-party physical damage claims within a $100k settlement authority.
• Ensured compliance with regulatory requirements and policy limits.
• Negotiated with claimants to settle disputes in an equitable manner.
• Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
• Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
• Liability Specialist:
• Maintained detailed documentation of all claim activities including investigations, negotiations, settlements.
• Analyzed accident reports, medical records, police reports and other documents to determine the cause of loss or injury.
• Investigated and analyzed insurance claims to determine coverage eligibility, damages, and liability.
• Conducted interviews with claimants, witnesses, and medical providers to obtain information concerning claim circumstances.