
Dynamic Card Services Coordinator with a strong focus on project management and team leadership. Successfully developed training programs and built in-house processes that reduced fraud rates significantly, showcasing a commitment to operational excellence and compliance.
Results-driven Card Services Coordinator with expertise in fraud mitigation, regulatory compliance, and cross-functional leadership within credit union operations. Built in-house dispute processes that achieved a fraud rate 5x lower than peer-sized institutions. Managed external vendor relationships and scaled credit and debit portfolios while executing organization-wide training programs to ensure compliance with industry standards.