Chantè Cavin
OCHIN
Lyndhurst,,OH
15
years of professional experience
Strategic Account Manager with a strong background in healthcare consulting, program implementation, and client relationship management. Skilled in optimizing workflows, analyzing performance data, and supporting providers through effective communication and process improvement.
Work History
Account Manager
9 Months- Serve as the primary strategic advisor and liaison for member organizations, cultivating strong executive‑level relationships to support operational goals and long‑term satisfaction.
- Lead recurring member engagements—including check‑ins, site visits, and ad‑hoc meetings—while driving follow‑through, coordinating internal partners, and ensuring accountability for outcomes.
- Assess member needs by conducting business and technical analyses, evaluating performance data, and collaborating with internal product and service teams to develop solutions.
- Partner cross‑functionally with project management, operations, finance, and business development teams to support onboarding, technology optimization, and new product adoption.
Network Program Consultant
5 Years 6 Months- Consult with provider groups across assigned territory, managing the implementation of the Optum IOA program, with focus on improving the quality of care for Medicare Advantage Members.
- Establish and maintain positive, long-term, consultative relationships with physicians, clinical and non-clinical clients.
- Monitor program performance, analyze data, and make recommendations for continuous improvement.
- Assist providers in understanding quality and CMS-HCC Risk Adjustment driven payment methodology and the importance of proper chart documentation of procedures and diagnosis coding.
- Assist provider groups in developing workflows, removing roadblocks in efforts of working towards solutions that benefit both patients and healthcare stakeholders.
Site Development Manager
5 Months- Trained physicians, dosimetrists, physicists, and radiologists on the use of software, allowing for greater impact on radiation oncology treatment plans.
- Established and maintained relationships with new and existing customers.
- Developed future leads from customer input; Assisted with questions and concerns from potential and existing customers.
Research Coordinator II – Taussig Cancer Institute
3 Years 10 Months- Project manager over 10-16 blood cancer clinical research trials under the direction of the physician principal investigator.
- Served as liaison between physician researchers, pharmaceutical sponsors.
- Adhered to FDA and Cleveland Clinic Institutional Review Board guidelines and regulations for the safety and confidentiality of patients.
- Managed various electronic database systems; Accurately collect data from EMR and record clinical data in EDC ensuring accuracy and quality.
- Served as leader within department; mentored and trained new coordinators on research and program management methods.
- Conducted interviews for potential candidates; assisted with screening and recruitment of new talent.
- Promoted from RCI to RCII in Oct 2017.
Research Navigator – Prevention Research Center for Healthy Neighborhoods
1 Year 1 Month- Promoted healthy lifestyle behaviors in Cleveland middle school youth through the PRC’s IMPACT study for obese and overweight adolescents.
- Collected, monitored, and input data on study participants into REDCap database; Assisted with recruitment and retention of participants.
Case Manager
3 Years 2 Months- Liaison and team facilitator of habilitation and programming services; evaluator of client functioning levels to determine strengths and needs.
- Led and coordinated interdisciplinary team meetings in collaboration with medical professionals and support staff to ensure quality of service; completed written reports on status of service on at least a quarterly basis.
- Assisted within human resource services by conducting interviews for potential new hires.
- Provided training and in-servicing to 30 Direct Support Professionals in areas of systematic instruction, data collection and task analysis that resulted in improved quality of services.
- Maintained current state licensure and federal/Medicaid regulation standards as they apply to the development of programs.
Education
Master's Degree - Public Health
Bachelor of Arts - Psychology
Skills
Relationship Building & Collaboration
Program Development
Interpersonal Communication
Client relations
Account management
Timeline
Account Manager
OCHIN
01.2026 - CurrentRead More
Network Program Consultant
UnitedHealth Group/Optum
07.2020 - 01.2026Read More
Site Development Manager
MIM Software
01.2020 - 06.2020Read More
Research Coordinator II – Taussig Cancer Institute
Cleveland Clinic Foundation
03.2016 - 01.2020Read More
Research Navigator – Prevention Research Center for Healthy Neighborhoods
Case Western Reserve University
02.2015 - 03.2016Read More
Case Manager
Rose-Mary Center
02.2012 - 04.2015Read More
NORTHEAST OHIO MEDICAL UNIVERSITY
Master's Degree from Public Health
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THE OHIO STATE UNIVERSITY
Bachelor of Arts from Psychology
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