CHANTE' FOUST
Old Orchard Beach
Summary
Customer-first, results-driven, reliable manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Proven success in leading sales teams to achieve targets, and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Dynamic Community Manager with a proven track record at Oakridge Senior Resort Community, excelling in leadership and compliance. Expert in financial services and project management, I foster resident satisfaction and team performance, achieving top metrics in employee engagement and operational efficiency. Skilled in Salesforce and adept at coaching teams to success. . .
Overview
24
24
years of professional experience
Work History
Community Manager
Oakridge Senior Resort Community
02.2020 - 02.2023
- On-Call Live In Manager responsible for overseeing day to day operations of the community.
- Responsible for the safety and happiness of 92 residents.
- Managed the building; ensuring the senior resorts cleanliness and well kept appearance.
- Supervised all maintenance and repairs were being done and in a timely manner.
- Ensured landscaping was being maintained and the grounds were clean and manicured.
- Monitored all employees performance and that they are following our policies and procedures.
- Coaching, giving feedback or disciplinary action plans when needed.
- In charge of hiring, training, performance, scheduling and overseeing of all departments; housekeeping, waitstaff, activities instructor, transportation driver and maintenance (all except kitchen staff).
- Ran a quick motivational morning meeting with all staff to go over that days menu, activities, outings, special events and set the goals and expectations for that day.
- Handled all compliance issues and responsible for state & federal regulation compliance.
- Responsible for ordering supplies, employee hours accuracy and payroll submission.
- Paid local vendors, approved invoice payments, monitored expenses and budget, resident monthly rent payments, petty cash and bank deposits.
- Took care of communication with the residents and their families to make sure everyone was happy and getting the most out of all the activities and amenities we had available as well as 100% dedication to their happiness and well being.
- Organized and handled special events and holiday celebrations for the residents as well as couple of events open to the public building a better relationship with the community.
Corporate Sales
Verizon Wireless Corporate Call Center
01.2018 - 02.2020
- Responsibilities included creating new accounts, writing up credit applications for loans and getting the customers financing approved.
- Researching for previous accounts and written of balances, clearing up old debts from old accounts as well as fraud investigation.
- Reviewing customer accounts as well as discovering current customer and new customer needs then linking all of the products we offer to them showing the need and the value.
- Responsible for meeting specific sales quotas such as sales of new phone, upgrade phones, new lines of business, Insurance, Accessories, home phone, home Internet, etc.
- One of the top sales reps at Verizon.
- Customer Experience Surveys which every customer would receive and rank their experience with me as well as how they felt about the company after dealing with me (would they recommend to a friend, etc.)
- Won best customer experience year 2018 & 2019.
- Responsible for meeting many other metrics and goals such as revenue per hour, close rates, average handle time, adherence.
Manager Sales
Comcast Xfinity
01.2010 - 12.2017
- Had many roles in my time with this company and moved up the ladder quickly for being a top performer in each position I held.
- Positions; Customer Service, Retention, Sales, Supervisor, Manager.
- Responsible for coaching each member of my team as well as pulling random calls to check that our quality and process was followed properly.
- Ensured all disclosures of terms, price, services most important all legal disclosures were done verbatim per the FCC.
- Went over any missed sales opportunities as well as advised on different ways to up-sell and better ways to build a relationship with the customer.
- Managers were responsible for monthly metric, adherence and sales reports then we had yearly reports and end of year reviews which would also determine raises.
- Split Interviews up and just schedule a couple hours a couple days a week to see and meet with everyone that had made it that far in the process, we were the final interview so at the end of the day if anyone passed we would turn it over to HR to call with the good news.
- Had weekly meetings with my team to build moral and go over any changes in products, promotions and new processes.
- Set team goals based on the previous month’s numbers and we would set separate individual goals for each member of my team.
- Discussed with them ways to meet those goals.
- Responsible for my team’s attendance and adherence (breaks and lunch on times, too much time off the phones, too much time on a call, average handle time… it was very micro-managed).
- Relocated from Charleston, SC to Jacksonville, FL by Comcast for a new temporary adventure.
- Spoke and assisted with new hires while still in training.
- Calls were used in the new training classes as examples of how the call flow should be and how smooth the conversation should sound, not robotic.
- Gave them real life examples of what they could expect when they got to the floor.
- Gave the representatives different ways they could build a relationship with their customers.
- In Retention where I was responsible for turning frowns into smiles (I did that no matter what dept. I was in) helping customers who wanted to cancel their account see why staying would be more beneficial than going somewhere else such as fixing unresolved issues that the customer had been unable to get any assistance towards resolution.
- Listening was Huge a lot of times people just want to be heard this is true no matter what department you are in.
- Discovering what services they actual used and needed and updating their packages, a lot of times getting them more services then they had to start with because they had been customers so long they had old packages and were missing out on a lot of great features and services we now offered but no one had advised the customer of.
- In Technical Support I assisted customers who were having problems with their internet, cable and home phone.
- Listened to what was happening then assess the situation and walk the customer through different options until we it was fixed.
- In Customer Service where I was in charge of helping customers with understanding their bill and services, taking payments, making adjustments to bills if warranted, trouble shooting, some sales such as pay per views and extra boxes but also discovering to make sure the customer had everything they needed.
Supervisor - Tax Case Specialists
JK Harris, Inc.
01.2009 - 01.2010
- Had 250 clients at a time.
- Prepared their taxes, gathered all their expenses, debt and income.
- Prepared Offers in Compromise for each client and submitted to the Internal Revenue Service.
- Handled all of my clients customer service needs.
- Handled all correspondence between my clients and the IRS.
- In charge of all client management including their finances as well as handling all the incoming and outgoing mail, e-mails and phone calls for my clients.
- Cataloged, distributed and handled record keeping for all IRS forms.
- Performed filing, data management, drafting and editing of OIC's.
Office Manager
Rape Drywall
01.2005 - 01.2009
- Running, keying, calculating, updating and maintaining of all reports (metrics, profit & loss, stats, inventory) and accounts (AR & AP, payroll, inventory and customer accts).
- Assuring office is neat and stocked with necessary tools for functionality.
- Customer management including e-mail, notices, reminders and record of financial dues.
- Assist customers as they enter office and via phone and perform all other office administrative duties.
- Inputting data as well as all filing.
- Handled all AP and AR as well as employee payroll.
- Management of employee interviewing, tasks delegation and scheduling of 27 employees.
Teller Services & Customer Care
Regions Bank
01.2003 - 01.2005
- One of two tellers, responsible for greeted the customers as they entered the office.
- Helped with opening of accounts and general account questions.
- Up-selling… offering and keying savings accounts (money markets, cds, etc.), credit cards, open & closed loans, etc.
- Assisted with the phones and account transfers.
- Handled deposits, check cashing, money orders and withdrawals at the counter and at the window.
- Balanced and was in balance every day at 2.
- Responsible for balancing the vault and counting down my drawer as well as double checking my co-worker.
- Running ATM receipts & balancing ATM.
Loan Processor
N.C. State Employee's Credit Union
01.1999 - 01.2003
- In charge of processing all the loans that came into the branch as well as giving support to all the other branches (I was in the district office).
- In charge of all home equity advance paperwork, approval, and issuing the checks.
- Loan advances and all money orders for the branch.
- Did all the notaries.
- Managed the post office runs twice a day and would log in the ATM sheets and receipts from that day before which would also get balanced by either myself or the head teller.
- In charge of balancing the loan checks and money orders every day.
- Handled all the correspondence for overdrawn accounts and members that were late on their car payments, personal loans and credit cards.
- Whether it be by phone or via mail because I was unable to reach them after multiple attempts.
Education
Business Administration And Management
Southern New Hampshire University
Hooksett, NHBusiness Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- State insurance license
- Notary public
- Salesforce proficiency
- Vision billing expertise
- Omni-channel experience
- Avaya systems knowledge
- SAP proficiency
- ACSR certification
- Microsoft Office suite
- Adobe Creative Suite skills
- NetSuite familiarity
- G Suite tools expertise
- QuickBooks proficiency
- Operating systems: Windows, Mac OS X, Linux
- Leadership and management skills
- Quality assurance and risk management strategies
- Project management expertise
- Customer success strategies
- Hiring and training capabilities
- Coaching skills
- Financial services: banking, financing, credit applications, loans, IRS regulations, taxes, wage garnishments, OIC completion strategies
- Administrative skills: accounts receivable/payable, bookkeeping, profit and loss statements, data entry capabilities
- Construction knowledge: blueprints and floor plans expertise
- Purchasing and filing skills
Awards
- Multiple all-expense paid trips
- Financial rewards
- Stocks
- Plaques & Trophies
- Certificates
Extensive Knowledge
- Management & leadership
- Sales
- Banking
- IRS
- Administration
Assessments
https://app.assessfirst.com/_/profile/yz0jtjl4-chante-pyatt-brown, management, leadership, critical thinking, tech, logic, honesty, complex solutions
Timeline
Community Manager
Oakridge Senior Resort Community
02.2020 - 02.2023
Corporate Sales
Verizon Wireless Corporate Call Center
01.2018 - 02.2020
Manager Sales
Comcast Xfinity
01.2010 - 12.2017
Supervisor - Tax Case Specialists
JK Harris, Inc.
01.2009 - 01.2010
Office Manager
Rape Drywall
01.2005 - 01.2009
Teller Services & Customer Care
Regions Bank
01.2003 - 01.2005
Loan Processor
N.C. State Employee's Credit Union
01.1999 - 01.2003
Business Administration And Management
Southern New Hampshire University
Business Administration And Management
Central Piedmont Community College