Chante Jenkins
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Cashier
Walmart
06.2019 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Bank Teller Intern
Seaway Bank And Trust Company
05.2018 - 06.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in reducing wait times for customers through effective queue management and timely service.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
- Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
Education
Associate of Applied Science - Business And Managerial Economics
DeVry University
Villa Park, IL05.2025
Skills
- Appointment Scheduling
- Conflict Resolution
- CRM System Proficiency
- Quality Assurance Controls
- Microsoft Excel
- Technical Support
- Critical Thinking
- Computer Proficiency
- Payment Processing
- Written Communication
- Active Listening
- Report Creation
- Data Collection
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
AT&T
12.2021 - Current
Customer Service Cashier
Walmart
06.2019 - 12.2021
Bank Teller Intern
Seaway Bank And Trust Company
05.2018 - 06.2019
Associate of Applied Science - Business And Managerial Economics
DeVry University
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