Chante Moore-Williams
Godley,USA
Summary
Results-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Salons
09.2001 - 10.2024
- Responded to customer requests for products, services, and company information.
- Processed payments, entering sales in register for prompt customer service.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Delivered prompt service to prioritize customer needs.
Personal Assistant
Self Employed
06.2021 - 04.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Unit Program Coordinator
US Air Force
01.2020 - 01.2021
- Provided customer support and point of contact for 19 agencies. Financial oversight to the Director of Staff, Unit Commander, and Agency Chiefs.
- Educated customers about billing, payment processing and support policies and procedures.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
NAF Accounting Technician
US Air Force
01.2018 - 01.2020
- Provided customer support and served as the main point of contact to multiple programs using various office automation software.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions regarding accounts.
- Handled cash and accounting entries with high accuracy.
Office Clerk
Rugged Steel
01.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. to inquiries from callers seeking information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Financial Accounting & Reporting
Autry Technology Center
Enid06-2016
High School Diploma -
The Charter School Of San Diego
San Diego06-1998
Skills
- Ability to Work Independently or Collaborative
- Attention to Detail
- Computer Skills including Microsoft Office
- Call center experience
- Customer service
- Data entry
- Excellent Verbal, Written, and Communicative Skills
- Exceptional Organizational Skills
- Phone etiquette
- Sales
- Time Management
- Upselling
Timeline
Personal Assistant
Self Employed
06.2021 - 04.2023
Unit Program Coordinator
US Air Force
01.2020 - 01.2021
NAF Accounting Technician
US Air Force
01.2018 - 01.2020
Office Clerk
Rugged Steel
01.2017 - 01.2018
Cosmetologist
Salons
09.2001 - 10.2024
Financial Accounting & Reporting
Autry Technology Center
High School Diploma -
The Charter School Of San Diego
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