Chante Pryce
The Bronx,NY
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Medical Secretary
NYU Langone Health
Manhattan, New York
04.2024 - 05.2025
- Assist and communicate to patients on upcoming scheduled visits, including instructions, preparation, insurance verifications through Onesource, Availity, and individual insurance portals
- Provide reception assistance to patients including: Answering calls, greeting patients, and directing calls to the appropriate person or department, Performing intake functions including registration forms, updating information, and co pay collections
- Maintains and receives files for patients and scan/upload to Epic. Process incoming and outgoing documents.
- Ensuring scanning documents are scanned to the correct location. Fax documents in accordance with departmental procedures
- Monitor department appointment report (DAR) In Epic for appointment notes, insurance flags and patients who needs further assistance for upcoming appointments
- Advises and collects patient and financial related documents and polices for patients visits including HIPAA, NOPP
- Perform check out functions including providing after visit summary information, scheduling follow up visits, and collecting any time of service payments as needed. Promote the use and sign up of my chart
- Release medical records in accordance with HIPPA guidelines
- Documents disclosures in EPIC and fulfills requests within a 10 day timeframe
- Receives prescription refill requests via my chart, faxes, or phone encounter and route to provider. Also, communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/NP/ Provider
- Continue to work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
- Scheduling complex diagnostic procedures, including echocardiograms, stress test, US carotid
Spa Director
Arch Amenities
Manhattan, New York
01.2021 - 01.2024
- Oversee all spa operations, including treatment scheduling, staff management, inventory control, and guest services
- Lead, train, and motivate a team of therapists, aestheticians, and front desk staff to deliver world-class service.
- Develop and implement spa programs, promotions, and wellness initiatives to increase revenue and guest engagement.
- Ensure compliance with all local health, safety, and licensing regulations.
- Upheld the highest standards of cleanliness, safety, and sanitation in all spa areas.
- Managed spa budgets, financial forecasting, and profit & loss performance, ensuring financial targets are achieved or exceeded.
- Collaborate with marketing and sales teams to promote spa offerings, seasonal packages, and special events using Canva software
- Successfully passing Forbes Travel Guide's secret shop inspection, contributing to the hotels retention of its prestigious five-star status.
- Increased annual spa revenue of 2.5 million year 2022 to 3.2 million for the year of 2023 through strategic promotions, service enhancements and team performance optimization
Assistant Store Manager
Loccitane En Province WTC
Manhattan, New York
01.2016 - 01.2020
- Assisted in meeting and exceeding store sales targets in a fast-paced, high-volume location.
- Delivered elevated service to a diverse customer base including tourists, professionals, and locals.
- Assisted in recruiting, onboarding, and training new team members.
- Provided consistent coaching, feedback, and development opportunities to the sales team.
- Lead by example in delivering outstanding customer service and developing customer loyalty.
- Ensure accurate stock management, inventory control, and loss prevention compliance.
- Implement new campaign visuals (window displays, product signage, table setups) according to corporate guidelines
- Coordinate with the Visual Merchandiser or District Manager for mid-season updates or floor set changes.
- Captured data (emails, feedback) during events for CRM use.
- Review and approve timecards, ensuring accurate punches, breaks, and adjustments.
- Build weekly staff schedules in the workforce management system
Education
Bachelor of Science - Dietetics in Nutrition
Lehman College
Bronx, New York 08.2019 - 12.2022
Skills
- EPIC charting
- Insurance verification
- Medical record management
- Patient scheduling
- HIPAA compliance
- Customer service
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- EMR updating
- Insurance authorization management
- Medicare/Medicaid
- Phone reception
- Billing support
- Patient check-in
- Payment collection
- Insurance authorizations
- Administrative support
- Patient registration
- Microsoft Office Suite
Timeline
Medical Secretary
NYU Langone Health
04.2024 - 05.2025
Spa Director
Arch Amenities
01.2021 - 01.2024
Bachelor of Science - Dietetics in Nutrition
Lehman College
08.2019 - 12.2022
Assistant Store Manager
Loccitane En Province WTC
01.2016 - 01.2020