Summary
Overview
Work History
Education
Skills
Timeline
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Chanteara Davis

Parkville,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

PPC Lubricants
01.2023 - Current
  • Exhibited professionalism in addressing challenging customer interactions.
  • Delivered outstanding customer service, emphasizing satisfaction.
  • Showcased effective verbal and written communication skills for customer interactions.
  • Demonstrated adept organizational abilities in handling concurrent projects.

Customer Service Resolution Specialist

IKEA
06.2020 - 06.2022
  • Performed root cause analysis on recurring problems within the organization's processes or procedures.
  • Developed strong organizational and problem-solving skills to ensure timely resolution of customer issues.
  • Delivered exceptional customer service by utilizing strong interpersonal skills when interacting with customers.
  • Fostered a collaborative environment between internal departments to resolve escalated issues promptly.
  • Built successful partnerships with colleagues across multiple departments to achieve common goals.

Administrative Assistant

PDP GROUP
01.2019 - 02.2020
  • Managed confidential files, answered calls, directed inquiries, and responded promptly to customer requests.
  • Supported management with administrative tasks such as scheduling, agenda preparation, minute-taking, and record maintenance.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Store Manager

Artistic Costumes & Dance Fashions
06.2015 - 05.2019
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD
05.2010

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Data Collection
  • Product Knowledge

Timeline

Customer Service Representative

PPC Lubricants
01.2023 - Current

Customer Service Resolution Specialist

IKEA
06.2020 - 06.2022

Administrative Assistant

PDP GROUP
01.2019 - 02.2020

Store Manager

Artistic Costumes & Dance Fashions
06.2015 - 05.2019

High School Diploma -

Paul Laurence Dunbar High School

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Chanteara Davis