Chantel Autrey
South Bend,IN
Summary
Experienced customer service professional seeking aposition with a highly reputable organization. Follow policy and procedures, Persistent, patient, strong organizational skills, and sensitive to customer’s needs. Communicate clearly and effectively in all situations. Process documents for eligible applicants and tenants. Maintain incoming and outbound calls while assisting walk-ins and updating data into computers. HCV Certified, interact with clients, update, and calculate rent, calculate annual income. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Housing Authority of South Bend
03.2024 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
HVC Specialist II
Housing Authority of South Bend
06.2021 - 03.2024
- Calculating annual income, determining initial eligibility
- Calculating resident rents and total payments in accordance with related regulations
- Determining income allowances and deductions
- Providing residents with relevant documentation, answers questions regarding the Section 8 Program
State Eligibility Consultant
State of Indiana FSSA
09.2019 - 06.2021
- Evaluating applications to determine eligibility for Food Stamps, Medicaid, and Temporary Assistance for Needy Families
- Approve or deny auxiliary benefit requests and under issuance requests; authorizes cases
- Conducts full eligibility interviews for SNAP, TANF and Medicaid applicants
- Keeps current on all changes in rules, regulations and guidelines regarding the individual benefit programs, completion of all trainings
Eligibility Specialist
Conduent/ Knowledge Services
10.2018 - 09.2019
- Enter client’s data into the ICES system
- Document verification into the ICES system and summarized case activity on CLRC screen
- Work assigned alerts, and tasks daily
- Answer phone/questions regarding their SNAP, TANF and MEDICAID
- Conducts eligibility interview for TANF and Medicaid applicants
Senior Sales Consultant
Comcast
02.2016 - 10.2018
- Provide superior customer service with all customer interactions
- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives
- Support store operations including inventory, equipment transactions and payment activity
Auditor
BMI Audit Services
02.2014 - 09.2015
- Process dependent eligibility audits
- Make sure all documents are correct and dependents are eligible for insurance coverage
- Answer phone calls regarding the audit process
Education
Bachelor of Science - General Studies, Criminal Justice
Indiana University South Bend
South Bend, IN12-2025
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Unit inspection
- Property Inspections
- Appointment Scheduling
- Showing and leasing of units
- Microsoft Office
Timeline
Assistant Property Manager
Housing Authority of South Bend
03.2024 - Current
HVC Specialist II
Housing Authority of South Bend
06.2021 - 03.2024
State Eligibility Consultant
State of Indiana FSSA
09.2019 - 06.2021
Eligibility Specialist
Conduent/ Knowledge Services
10.2018 - 09.2019
Senior Sales Consultant
Comcast
02.2016 - 10.2018
Auditor
BMI Audit Services
02.2014 - 09.2015
Bachelor of Science - General Studies, Criminal Justice
Indiana University South Bend
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