Results-driven professional with extensive experience in customer service and employee training. Strong focus on cash handling and point-of-sale accuracy, committed to driving operational excellence and elevating guest experiences.
Overview
19
19
years of professional experience
Work History
server
Knife/The Reserve
Dallas
08.2014 - 03.2026
Assisted guests with menu selections and addressed dietary restrictions effectively.
Processed orders accurately using point-of-sale systems for seamless transactions.
Handled customer inquiries and resolved issues promptly to enhance satisfaction.
trainer/server/bartender
Woodlands
Dallas
07.2011 - 08.2014
Developed training materials for various employee skill levels.
Handled money transactions accurately while following company procedures for handling cash payments.
Greeted customers, answered questions, and recommended specials to increase profits.
trainer/server
The Grill on the Alley
Dallas
09.2007 - 07.2011
Conducted hands-on training sessions for new employees in hospitality techniques.
Explained goals and expectations required of trainees.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.