CHANTEL HANES
Pinconning
Summary
I have a pleasant personality and a customer-focused background, as well as knowledge of working in the food industry. I am a great problem-solver with outstanding communication, customer service, and organizational skills. I am a very reliable & dependable employee, as over the course of 7 years of experience, I've gained management expertise.
Demonstrated ability to deliver exceptional customer service by accurately processing orders and ensuring timely service, which enhanced guest satisfaction. Maintained a clean and organized dining environment, contributing to a positive experience for patrons. Assisted in training new staff, fostering a collaborative team atmosphere that improved service efficiency. Effectively handled cash transactions and collaborated with kitchen staff to ensure timely food delivery, reinforcing operational workflow and trust with customers.
Overview
13
13
years of professional experience
Work History
Waitress
Applebee's
West
06.2024 - 10.2024
- Delivered exceptional customer service by accurately taking orders and ensuring timely service, enhancing guest satisfaction.
- Maintained a clean and organized dining environment, contributing to a positive dining experience for all patrons.
- Assisted in training new staff, fostering a collaborative team atmosphere and improving service efficiency.
- Handled cash transactions accurately and efficiently, reinforcing trust and reliability with customers.
- Collaborated with kitchen staff to ensure timely food delivery, improving overall operational workflow.
- Adapted to fast-paced environments, managing multiple tables effectively while maintaining high service standards.
- Developed positive relationships with regular customers through friendly conversation.
Assistant General Manager
A&W Restaurant
Standish
02.2022 - 04.2023
- Enforced quality assurance protocols to provide ideal customer experiences.
- Was responsible for handling cash and preparing deposits.
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
- Ensuring that employees adhere to the company's policies, procedures, and strategies.
- Was able to quickly and effectively resolve issues in order to increase customer approval.
Waitress
A&W Restaurant
Standish
10.2015 - 02.2022
- Managed food resources, memorized orders, and coordinated service in a 1-36+ table restaurant.
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
- Prepared beverages and filled food orders for customers.
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- Upsold food and drink specialty items to increase overall sales and exceed targets.
Child Caregiver
Jolene's Daycare LLC
Sterling
01.2012 - 10.2015
- Devised and implemented a variety of educational strategies to promote growth.
- Used positive reinforcement techniques to encourage patience and other positive behaviors in children.
- Taught kids how to organize their toys, wash their hands, and pick up after themselves by example.
- Simultaneously provided excellent care to 12+ children ranging in age from 6 months to 12 years old.
- Observed play activities in order to identify both positive and negative behaviors.
Education
High School -
Ogemaw Heights High School
West Branch, MISkills
- Communication skills
- Leadership and team building
- Hard-worker
- Supervision and training
- Team Player
- Customer service
- Cash handling
- Order management
- Staff training
- POS systems
- Menu knowledge
- Customer relationships
- Time management
Timeline
Waitress
Applebee's
06.2024 - 10.2024
Assistant General Manager
A&W Restaurant
02.2022 - 04.2023
Waitress
A&W Restaurant
10.2015 - 02.2022
Child Caregiver
Jolene's Daycare LLC
01.2012 - 10.2015
High School -
Ogemaw Heights High School