Chantel Mulligan-Rear
Logistics Coordinator GS-0303-07 Position GLBA-24-028
Gustavus,AK
Summary
Well-qualified Logistics Coordinator proficient in handling complex issues and promoting positive experiences. Skilled in coordinating documentation and handling payments, in organizing and executing shipments to support timely delivery. Expert in resolving complex logistic issues and developing strategies to improve cost-effectiveness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works well under pressure, problem solving, hardworking and passionate with strong organizational skills. Resourceful dependable candidate determined to be successful while maintaining a safe working environment and completing tasks in a timely maner.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Community Health Aide/Certified Medical Assistant
SEARHC
05.2021 - Current
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
- Led outreach activities to target specific demographics and promote health initiatives.
- Developed and implemented training classes to educate team members and community residents.
- Collaborated with local organizations to expand health services and resources.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed medical records management, including filing, organizing and scanning documents.
- Supported needs of 450+ residents under primary care
EMT-2
Volunteer Work
04.2020 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Provided education to familiarize patients with medical treatments and self-care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Provided patient families with post-medical care instructions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Delivered emotional support to patients and families.
- Responded to 911 calls for medical emergencies.
- Educated public on emergency medical services.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Immobilized patient for placement on stretcher and ambulance transport.
Maintenance Worker
NPS
05.2021 - 11.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Conducted repairs on equipment to return machines and tools to functionality.
- Wrote and revised maintenance procedures.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Spearheaded dedicated focus on facility cleanliness via grounds inspections.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Installed, repaired, and replaced single-ply roofing systems.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Monitored and adjusted painting techniques for optimal results.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Followed safety procedures and properly used protective gear while painting.
Customer Service Representative
Alaska Seaplanes
01.2020 - 06.2021
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- scheduled flights to and from Gustavus
- Created USPS mail manifests and following FAA regulations
- Created manifests for flights going in and out of Gustavus with passengers and freight.
- Managed timely and effective replacement of damaged or missing products.
- Facilitated efficient crew scheduling by balancing workload, rest periods, and regulatory requirements to optimize performance and safety.
- Reduced delays by proactively identifying potential scheduling conflicts and collaborating with operations teams to resolve them.
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Maintenance Worker
NPS
12.2014 - 06.2018
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Properly handled, transported, and disposed of recycled materials.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Conducted repairs on equipment to return machines and tools to functionality.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Wrote and revised maintenance procedures.
- Repaired and replaced pumps, valves and motors.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Installed and maintained plumbing and HVAC systems.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Followed preventive maintenance schedule to support building systems functionality.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed wall repair, installed drywall, and applied wallpaper.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Checked for storm damage around property and contacted supervisor with findings.
- Communicate with Park staff effectively, coordinate logistics for felid teams.
- Knowledge of federal government travel requirements.
ATV Tour Guide
Alaska Outfitters
05.2014 - 09.2014
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Captained a small marine vessel to and from Sitka to Mud Bay
- Lead guide on ATV, performed repairs, and routine maintenance on all this equipment.
- Ability to track local weather and check marine forecasts, and tidal conditions.
Education
Health Aide
Community Health Aide Program
Anchorage, AK 04.2023 - Current
Healthcare
Certified Medical Assistant
09.2021 - 04.2023
Emergency Responder
CPR/BLS Instructor
Alaska 10.2021 - 10.2021
GED -
Gustavus School / Home School
Gustavus, AK 05.2001 -
Emergency Medical Technology
EMT-2
State Of Alaska 03.2023 - 03.2023
Skills
Attention to Detail
Project Management
Analytical and Critical Thinking
Inventory Control
Time Management
Problem-Solving
References
Dr Keegan Jackson 907-458-4766
Kirra Christianson, PA-C 720-933-8127
Leah Okin 907-321-0345
Timeline
Health Aide
Community Health Aide Program
04.2023 - Current
Emergency Medical Technology
EMT-2
03.2023 - 03.2023
Emergency Responder
CPR/BLS Instructor
10.2021 - 10.2021
Healthcare
Certified Medical Assistant
09.2021 - 04.2023
Community Health Aide/Certified Medical Assistant
SEARHC
05.2021 - Current
Maintenance Worker
NPS
05.2021 - 11.2021
EMT-2
Volunteer Work
04.2020 - Current
Customer Service Representative
Alaska Seaplanes
01.2020 - 06.2021
Maintenance Worker
NPS
12.2014 - 06.2018
ATV Tour Guide
Alaska Outfitters
05.2014 - 09.2014
GED -
Gustavus School / Home School
05.2001 -
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