Chantel Rivera
Union City,GA
Summary
Committed Assistant Property Manager with over 4 years of experience. I excel in cultivating and sustaining outstanding relationships with staff, vendors, tenants and prospects. My proactive approach, combined with a drive for results, allows me to consistently achieve and exceed company objectives while fostering lasting connections with key decision-makers.
Overview
6
6
years of professional experience
Work History
Floating Assistant Manager- Pencil Factory Flats
Greystar Property Management
01.2024 - Current
- Played a pivotal role in reversing the decline of a challenged asset by driving up occupancy levels through targeted marketing efforts and tenant retention strategies
- Managed retail space operations, fostering positive tenant relationships and maximizing revenue opportunities
- Implemented innovative strategies to convert month-to-month leases to longer term agreements
- Managed invoice processing, ensuring accuracy and timeline in financial transactions
- Processed the collection of resident and retail rent, ensuring timely payments
- Collaborated closely with maintenance team to ensure timely turnover of units for new occupants
Assistant Property Manager- Prose Fairview
Greystar Property Management
09.2023 - 01.2024
- Assisted in the stabilization of lease-up asset
- Conducted proactive follow-ups with delinquent tenants to ensure prompt payment
- Provided personalized property tours, highlighting key features and addressing tenant inquiries to facilitate informed decision-making
- Facilitated eviction filings on a monthly basis, adhering to legal requirements and company policies
- Collaborated with the community manager to achieve a 60% closing rate, contributing to tenant retention and property stability
- Successfully closed more than 50% of new leasing applications, exceeding company benchmarks and driving revenue growth
- Managed assents by organizing monthly resident events to enhance community engagement and customer satisfaction
Assistant Property Manager- The Edison
ZRS Management
02.2021 - 09.2023
- Achieved a 50% reduction in delinquency rates through proactive management strategies and effective tenant communication
- Managed all client specific reports and ensured completion by requested deadline
- Engaged collaboratively with leasing personnel to address and effectively resolve escalated concerns raised by residents
- Managed the collection of rent payments from residents in a timely and efficient manner
- Coordinated with Property Manager to schedule, organize, and host tenant functions
- Maintained and maximized revenue and adhered to budgeted cost
- Advertised and marketed the community online through various social media outlets
- Completed all resident correspondences, including late payment notices
Leasing Specialist
Tenant Association
11.2017 - 12.2020
- Handled the processing of applications
- Conducted tours for prospective residents to showcase community amenities and features
- Managed and responded to numerous phone inquires promptly and professionally
- Provided exceptional customer service to both current residents and prospective tenants, generating positive reviews
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Maintained meticulous organization with all paperwork
Education
High School Diploma -
Cornerstone Christian Correspondence School
Interboro Institute
Skills
- Onesite
- Rent Manager
- Matrix
- Lead to Lease
- Knock
- Yardi
- CRM
- ILM
Timeline
Floating Assistant Manager- Pencil Factory Flats
Greystar Property Management
01.2024 - Current
Assistant Property Manager- Prose Fairview
Greystar Property Management
09.2023 - 01.2024
Assistant Property Manager- The Edison
ZRS Management
02.2021 - 09.2023
Leasing Specialist
Tenant Association
11.2017 - 12.2020
High School Diploma -
Cornerstone Christian Correspondence School
Interboro Institute
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