Lauren Castro
San Antonio
Summary
Compassionate Community Assistant with experience in facilitating and coordinating community activities. Strengths include strong interpersonal skills, conflict resolution abilities, and knowledge of community resources. Demonstrated ability to foster a positive living environment, resolve resident issues effectively, and contribute to the overall well-being of residents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Assistant - The Flats at River North
NRP Group
San Antonio
05.2023 - Current
- Maximize cash flow at the property by, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
- Implement collection procedures as necessary through Hunter Warfield.
- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
- Generate lease renewal offers and follow up and generate renewals once accepted.
- Meeting targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring property’s financial performance.
- Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move-in paperwork is accurately prepared.
- Manage renewals and active leases, tracking expirations, preparing expiration letters, and drafting renewal leases.
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards.
- Complete a daily inspection of the property and market-ready units thru HappyCo.
- Assist Community Manager in evaluating and supervising team members.
- May occasionally be required to assist at other properties.
Assistant Community Manager - Palmetto Pointe
Greystar Property Management
San Antonio
08.2020 - 01.2023
- Oversee the daily operations in a housing or rental property
- Maintaining an active line of communication with residents, collecting and processing payments from tenants.
- Responsible for rent collection efforts with a goal of zero delinquency by each month.
- Knowledgeable on how to use a check scanner or manually deposit check at the bank if needed.
- Maintaining resident records for leases, security deposits, and utility billing.
- Sending out late notices to any residents that were late.
- Submit evictions through company attorney and attending court when needed.
- Sending out FAS through Onesite and sharing with accounts receivables.
- Scheduled maintenance activities for move-ins, move-outs, and maintained all current renovations.
- Conducted weekly report, daily delinquency report and unit status report.
- Sold property to new ownership/management.
Leasing Consultant - Palmetto Pointe
Greystar Property Management
San Antonio
12.2019 - 08.2020
- Opened a new construction community of 328 units.
- Developed new leasing and marketing strategies to attract new tenants.
- Managed social media content and outreach marketing.
- Input lease information and applications into OneSite.
- Ensured that current resident files are properly maintained.
- Assisted residents with questions, or any necessary repairs, around their unit.
- Maintained the closing leasing ratio above 95% a month.
Leasing Consultant - Savannah Oaks
Greystar Property Management
San Antonio
05.2019 - 11.2019
- Greeted potential tenants and provided information about the property.
- Built loyalty by delivering stellar leasing experience to residents.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Encouraged prospective tenants to fill out applications after property tours.
- Prepared the lease and move-in files, and ensuring a smooth resident move-in and lease signing.
- Went through a sell and sold the property (Savannah Oaks) to a new ownership/management.
Leasing Consultant (Part Time) - West Oaks
Pegasus Residential
San Antonio
06.2018 - 05.2019
- Greeted potential tenants and provided information about the property.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with resident requests and answered questions to improve satisfaction.
- Uses the on-site property management software (OneSite) to track apartment availability, record traffic and leasing activities, manage resident and prospect data.
- Responds quickly and courteously to resident and client/owner concerns and questions
- Conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks.
- Preparing the lease and move-in files, and ensuring a smooth resident move-in and lease signing.
Education
Esthetics - Esthetics Program
Paul Mitchell The School
San Antonio, TX05-2023
High School Diploma -
Winston Churchill High Scool
San Antonio06-2015
Skills
- Yardi Voyager
- Onesite
- CRM Software
- Happy Co
- Microsoft Outlook
- Screening Works
Languages
Spanish
Full Professional
Certification
- Nova Lash Certified
- Borboleta Lash Certified
- Esthetician License
References
References available upon request.
Timeline
Community Assistant - The Flats at River North
NRP Group
05.2023 - Current
Assistant Community Manager - Palmetto Pointe
Greystar Property Management
08.2020 - 01.2023
Leasing Consultant - Palmetto Pointe
Greystar Property Management
12.2019 - 08.2020
Leasing Consultant - Savannah Oaks
Greystar Property Management
05.2019 - 11.2019
Leasing Consultant (Part Time) - West Oaks
Pegasus Residential
06.2018 - 05.2019
Esthetics - Esthetics Program
Paul Mitchell The School
High School Diploma -
Winston Churchill High Scool
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