EILEEN GRANADOS
Crowley
Summary
Seasoned property management worker bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Assistant Community Director
Willow Bridge Management
North Richland Hills, TX
10.2025 - Current
- Acted as a liaison between ownership and investors concerning asset updates during refinancing and takeover.
- Assisted residents in navigating complex systems by serving as a liaison between them and third party vendors.
- Streamlined workflow by maintaining up-to-date knowledge on insurance policies, market rates, and delinquent accounts.
- Determined applicant eligibility by conducting screenings, verifying background results, and obtaining supporting documents.
- Appeared as a representative in court hearings for legal pursuits.
- Coordinated resident engagement activities to foster community relationships and enhance tenant satisfaction.
- Assisted in budget management and financial reporting, ensuring compliance with organizational standards.
- Implemented marketing strategies to increase occupancy rates and attract prospective tenants.
- Developed training programs for staff, improving service delivery and operational efficiency.
Assistant Community Director - Account Manager
Bell Partners Inc.
Plano, TX, US
12.2021 - 10.2025
- Collected rent and utilities for 1,675 units
- Processed invoices and purchase orders
- Conducted regular audits of financial reports
- Maximized rental income while lowering expenses through effective planning and control
- Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements
- Promoted positive company and owner relationships through proactive attention to concerns
- Distributed and followed up on tenant renewal notices
- Managed administrative functions like month-end close and contract preparation
- Appeared in court as a property representative.
Assistant Community Director
FPI Management
Dallas, TX, US
03.2018 - 12.2021
- Collected rent and utilities for 400 unit property and maintained 93% delinquency rate
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
- Conducted property checks and addressed violations with residents
- Managed administrative functions like month-end close and contract preparation
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Distributed and followed up on tenant renewal notices
- Audited files and reported any issues requiring follow-up to program manager
- Trained and motivated staff
- Prepared specifications, solicited bids and approved subcontracts for building services
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
FPI Management
Arlington, TX, US
07.2017 - 03.2018
- Maintained a 98%+ occupancy at a 310 unit property
- Had a high approval rating and customer loyalty percentage
- Used marketing collateral, phone calls, and email messages to promote the property to local businesses
- Resolved tenant disputes in the most efficient way possible
- Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest
- Took prospects on tours of the community and apartment/model, putting my product knowledge to work by explaining the features and benefits to them
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Education
High School -
James Bowie High School
Arlington, TX01.2017
Skills
- Entrata
- Bluemoon
- Resman
- YARDI CRM
- YARDI Voyager
- YARDI Elevate
- OneSite
- RentCafe
- Microsoft Windows
- Excel
- Powerpoint
- Check scanning processing
- Invoice processing
Personal Information
Title: Assistant Community Director - Account Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Director
Willow Bridge Management
10.2025 - Current
Assistant Community Director - Account Manager
Bell Partners Inc.
12.2021 - 10.2025
Assistant Community Director
FPI Management
03.2018 - 12.2021
Leasing Consultant
FPI Management
07.2017 - 03.2018
High School -
James Bowie High School