Tori Bunch

Resident Relations and Customer Service

• Handling resident concerns, complaints, and requests
• Building positive relationships and retaining residents
• Managing conflict resolution professionally

Leasing and Occupancy Management

• Showing units and closing leases
• Following up with prospects
• Supporting marketing efforts to keep occupancy high

Rent Collection and Financial Tasks

• Assisting with rent collection and delinquency follow-ups
• Processing payments and maintaining accurate records
• Supporting budget tracking and reporting

Operations and Administration

• Managing lease paperwork and compliance
• Sending out all renewals and placing NTV
• Maintaining resident files and property records
• Assisting with audits and reporting
• Monthly Resident Retention

Team Support and Leadership

• Supervising leasing staff
• Helping train new employees
• Acting as a leader when the Community Director is unavailable

Maintenance Coordination

• Communicating resident work orders to maintenance
• Following up to ensure issues are resolved
• Helping prioritize urgent repairs

Marketing

• Posting 3 times weekly on all social sites
• Posting 1 Video a week on all social sites

Overview

Played a key role in the successful lease-up of a 395-unit residential community, supporting all phases of property stabilization from pre-leasing through occupancy growth. Contributed to building operational structure, driving leasing performance, and establishing a high-quality resident experience in a fast-paced, ground-up environment

Key Responsibilities

• Partnered with property leadership to execute lease-up strategy, driving traffic, tours, and lease conversions during initial occupancy phases
• Managed high-volume leasing activity, including prospect engagement, application processing, screenings, and lease execution
• Supported daily operations during rapid growth, ensuring seamless coordination between leasing, maintenance, and administrative functions
• Oversaw rent collection processes, account management, and delinquency follow-up in a newly stabilized community
• Delivered exceptional customer service, building strong relationships with new residents and setting the tone for community culture
• Coordinated move-ins, unit readiness, and vendor scheduling to maintain efficient turnover during peak leasing periods
• Maintained compliance with fair housing standards, company policies, and audit requirements
• Organized and maintained accurate records, ensuring audit readiness in a high-volume, fast-paced lease-up environment

Key Achievements

• Contributed to the successful lease-up and stabilization of a 395-unit community through strong leasing performance and operational support
• Maintained high conversion rates by delivering engaging tours and consistent prospect follow-up
• Helped establish efficient office systems and workflows during the critical early stages of property operations
• Strengthened resident retention by creating a responsive and service-focused living environment
• Supported consistent rent collection and account management during rapid occupancy growth

• Oversaw day-to-day office operations, ensuring smooth workflow between leasing, residents, and maintenance teams
• Managed the full leasing cycle, including prospect outreach, application processing, screenings, and lease execution
• Administered rent collections, payment plans, and delinquency follow-ups while maintaining accurate financial records
• Acted as a primary point of contact for residents, addressing concerns and maintaining a positive community atmosphere
• Coordinated unit readiness, including inspections, move-in/move-out processes, and vendor scheduling
• Assisted with budget awareness by monitoring expenses, supplies, and operational needs
• Ensured compliance with company policies, fair housing regulations, and lease agreements
• Maintained organized digital and physical files for audits and reporting purposes
• Supported hiring, onboarding, and mentoring of leasing staff

Affordable Housing

• Worked with a community that maintained approximately 7% Section 8 (Housing Choice Voucher) units
• Coordinated with local housing authorities to process approvals, inspections, and required documentation
• Ensured compliance with HUD guidelines and program requirements
• Managed communication between residents, housing agencies, and management to keep processes on track
• Assisted with annual and interim recertification's, rent adjustments, and lease compliance

Accomplishments

• Played a key role in stabilizing occupancy through consistent leasing performance and follow-up strategies
• Strengthened resident retention by creating a responsive and service-focused environment
• Improved rent collection consistency through clear communication and structured follow-ups
• Maintained audit-ready files and contributed to successful compliance reviews
• Helped streamline office procedures, improving efficiency and team productivity
• Built working knowledge of affordable housing programs, expanding property compliance capabilities

• Conducted apartment tours and guided prospects through the leasing process
• Managed lease applications, approvals, and move-ins/move-outs
• Maintained strong resident relationships and handled concerns or complaints
• Assisted with rent collection, late notices, and payment tracking
• Supported marketing efforts (online listings, outreach, promotions)
• Maintained accurate records, lease files, and compliance documentation
• Coordinated with maintenance to ensure timely service request completion
• Assisted in daily property operations and stepped in for the manager when needed
• Helped train and support new leasing staff

My Accomplishments

• Helped maintain high occupancy rates (95% and Higher) through effective leasing and follow-up
• Increased lease conversion rates by building rapport and addressing prospect needs
• Improved resident satisfaction by resolving issues quickly and professionally
• Reduced delinquent accounts through consistent rent collection and communication
• Contributed to increased lease renewals and resident retention
• Streamlined office processes (filing, communication, follow-ups) for better efficiency
• Played a key role in passing audits with accurate and organized documentation
• Recognized for strong customer service or sales performance