Summary
Overview
Work History
Skills
References
Timeline
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Stephanie Myers

Pasco

Summary

Career-driven professional with expertise in customer service, sales, marketing, cash handling, and business ownership. Proven ability to multitask and meet deadlines while building strong client relationships. Experienced business manager with a focus on operational efficiency and team leadership. Results-oriented approach with a track record of achieving financial targets through effective communication and leadership skills.

Overview

7
7
years of professional experience

Work History

Assistant Community Director

FPI Management
Pasco
11.2024 - 08.2025
  • Managed resident and management communication, addressing concerns and providing support during onboarding. Maintained accurate records of activities, events, and tenant interactions. Supervised staff and guided them on leasing, tenant relations, and property management tasks. Monitored delinquency reports and took action to reduce past due accounts. Addressed tenant complaints and implemented conflict resolution strategies. Coordinated with vendors and contractors on pricing and project timelines. Conducted inspections of vacant units before move-in and ensured timely rent collection. Collaborated with maintenance to ensure repairs and upkeep. Conducted property tours, processed applications, and monitored occupancy levels. Ensured compliance with leasing regulations and affordable housing programs. Monitored program compliance with state and federal regulations related to affordable housing programs including timely submission to compliance.

Assistant Property Manager/Leasing Consultant

Avenue 5 Residential, LLC
Richland
07.2023 - 01.2024
  • Oversaw daily office operations to improve resident satisfaction and retention, while resolving complaints. Conducted property tours in compliance with Fair Housing Regulations and followed up with prospects to secure leases. Maintained records using CRM and Yardi systems. Managed routine correspondence in line with Washington Landlord-Tenant Laws. Conducted daily inspections to ensure safety and cleanliness, and worked with the Maintenance Team to manage make-ready orders. Identified process improvements, including implementing a parking permit system for residents.

Licensed Closing Coordinator (Real Estate Broker)

The Kenmore Team
Kennewick
08.2022 - 06.2023
  • Audit and modify Purchase and Sale Agreements, ensuring deadlines are met. Maintain constant communication with clients, agents, lenders, title/escrow, and contractors. Schedule and attend inspections, advocate for the Buyer during negotiations, and coordinate contract work, ensuring completion and proper documentation. Confirm appraisal deadlines with lenders and review final HUDs before client signing. Schedule closings and provide updates to buyers, sellers, and agents. Maintain detailed files in Skyslope, update checklists, and respond promptly to emails, calls, and texts. Ensure compliance with state regulations, maintain MLS listings, and complete required education for license renewal. Consistently received positive client reviews across social media platforms.

Owner/Operator

Knots and Grounds Espresso
10.2018 - 04.2022
  • Handled all operations as business owner, including hiring, employee training, scheduling, and management. Managed inventory, coffee orders, building maintenance, and recipe development. Oversaw payroll, sales taxes, accounting, and licensing. Ensured compliance with Health Department and DOR regulations during Covid. Provided excellent customer service while processing coffee orders through the drive-thru. In 3.5 years, received no negative reviews across social media platforms. Proudly grew a successful business from the ground up.

Skills

  • Lease negotiation and contract auditing
  • LIHTC/Tax Credit experience
  • Fair housing compliance
  • Basic computer skills (Excel, Square, Word)
  • Scheduling & attending inspections
  • Maintenance coordination
  • Client communication
  • Proficient in CRM & Yardi software
  • Customer retention and prospect follow-up
  • Marketing and advertising (Social media, Canva)
  • Strong communication skills

References

  • Lance Kenmore, Managing Broker, The Kenmore Team, 509-727-8977
  • Traci Jeremy, FPI Management, Community Director, 360-975-2798
  • Emmalee Solomon, Darigold, Warehouse Coordinator, 425-633-6781

Timeline

Assistant Community Director

FPI Management
11.2024 - 08.2025

Assistant Property Manager/Leasing Consultant

Avenue 5 Residential, LLC
07.2023 - 01.2024

Licensed Closing Coordinator (Real Estate Broker)

The Kenmore Team
08.2022 - 06.2023

Owner/Operator

Knots and Grounds Espresso
10.2018 - 04.2022

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Stephanie Myers