Keyonte Jenkins
Atlanta,GA
Summary
Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders.
Overview
5
5
years of professional experience
Work History
Assistant Community Director
Rangewater
10.2022 - Current
- Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports.
- Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
- Follow company’s established procedures related to evictions by following proper notice requirements, following state laws regarding evictions and representing the property as required in court hearings and eviction proceedings.
- Processes resident move-outs by walking unit to look at condition left , applying appropriate deposit and lease cancellation fees.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Customer Service Representative (WFH)
AT&T
02.2021 - 10.2022
- Handle large volume of customer calls efficiently.
- Handle customer requests for payments, activations, upgrades and other services.
- Understand customer needs and recommend appropriate products and rate plans.
- Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
- Develop innovative ways to sell AT&T products and services to customers.
Integrated Solutions Consultant
AT&T
10.2019 - 02.2021
- Meets up with an experienced Technician daily. While they’re doing their job, connect with AT&T customers. ( Going over work order , promotions & handle escalations )
- The ability to upsell and transition warm leads into actual sales.
- Problem-solving skills & the ability to troubleshoot and pivot between tasks
- Working daily appointments and meeting sales and service objectives
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.2012
Skills
- Yardi
- Entrata
- PDQ services
- Microsoft office
- Resident relations
- Tracking spreadsheets
- Revenue development
Timeline
Assistant Community Director
Rangewater
10.2022 - Current
Customer Service Representative (WFH)
AT&T
02.2021 - 10.2022
Integrated Solutions Consultant
AT&T
10.2019 - 02.2021
High School Diploma -
Riverdale High School
Similar Profiles
Kimberly WheelockKimberly Wheelock
Business Manager at RangewaterBusiness Manager at Rangewater
Roger ManningRoger Manning
Director of Maintenance at RangewaterDirector of Maintenance at Rangewater
GERALD ADDISON IIIGERALD ADDISON III
Leasing Consultant at RangewaterLeasing Consultant at Rangewater