Valerie Villalobos
Sugar Land,TX
Summary
Experienced community management professional prepared to drive impactful results. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving goals. Skilled in conflict resolution, event planning, and community engagement. Known for excellent communication, leadership, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Assistant Community Director
CWS Apartment Homes
01.2023 - 05.2023
- 240-unit, garden style property
- Maintain positive relationship with residents, prospects, contractors, and vendors
- Show all vacant ready units to increase occupancy over 95%
- Assist the property manager with insurance billings, budget reports, and auditing move in files
- Inspect the property to ensure we are in compliance with all safety inspections and keeping property in great condition
- Delivered 30-day NTV monthly, ensuring timely fee assessments and tenant compliance
- Documented move-out conditions within 24 hours, assessing charges for cleaning, replacements, and damages
- Submitted monthly pre-close and close-out reports punctually, maintaining accurate financial records
- Audited applicant and move-in files for compliance, supporting property manager approvals
- Trained leasing associates on policies and procedures, enhancing team efficiency and adherence
- Receive and post all check payments from residents, miscellaneous and national credit system payments to ensure accurate recording of accounts paid
- Update collections accounts semi-weekly with National Credit Systems and Pay-ready
- Submit all past due accounts after 30 days of non payment to Nationwide to file eviction accurately and promptly
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
Leasing Manager
Asset Living
10.2022 - 01.2023
- 300+ Class A Property
- Lead a team of two leasing agents to motivate, train, and grow skills to increase occupancy over 95 %
- Increase occupancy by ensuring property has market ready units to show
- Train leasing associates to ensure property goes above and beyond to exceed customer service and attract potential tenants to apply same day
- Market units, across media channels, attracting high-quality tenants and increasing occupancy
- Multitask to ensure reports are submitted daily, ensure closing ratio is met by whole leasing team, process income applications within 72 hours
- Conducted thorough background checks on potential tenants, ensuring compliance with fair housing laws
- Coordinated move-in/move-out procedures, ensuring seamless transitions and unit readiness
- Drafted leasing contracts, collected rent, and maintained tenant records, ensuring 95% accuracy
- Resolved tenant complaints promptly, fostering positive relationships
Leasing Specialist
Roscoe Properties / Dayrise Residential
09.2019 - 10.2022
- 580- unit garden style property
- Lease units same day through customer service, selling tactics, and marketing property well
- Open office with balloons, golfcart, refill coffee station, and waters in fridge to showcase a clean and tidy workplace
- Conduct semi-monthly resident events to build positive relationships with prospects and current residents
- Report weekly and monthly market surveys with competitors pricing and availability
- Provide excellent customer service by phone and in person to boost property's google reviews
- Manage tenant inquiries, resulting in increased lease agreements and enhanced resident satisfaction
- Coordinate property tours and application processes within 3 business days to ensure timely and efficient approvals
- Maintain accurate records of lease transactions, contributing to streamlined operations
- Address tenant concerns promptly, fostering a supportive community environment
Education
Associate of Applied Science - Business Management - General Business
Houston Community College
Houston, TX12-2024
High School Diploma -
William B. Travis High School
Richmond, TX05.2015
Skills
- Yardi, Yardi voyager, Yardi elevate
- Entrata
- ILM / Knock lead management
- Onesite
- Okta
- Bluemoon
- Nationwide
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Community Director
CWS Apartment Homes
01.2023 - 05.2023
Leasing Manager
Asset Living
10.2022 - 01.2023
Leasing Specialist
Roscoe Properties / Dayrise Residential
09.2019 - 10.2022
High School Diploma -
William B. Travis High School
Associate of Applied Science - Business Management - General Business
Houston Community College
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