Chantel Smith
Shelton,WA
Summary
Self-motivated banking professional offering strong communication skills and quick thinking. Works productively in teams, as well as independently, in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
Key Bank
Shelton, Washington
07.2024 - Current
- Assisted branch in support of Key Bank strategic pillars of wealth, small business, and acquisition
- Assisted customers with account openings and service inquiries.
- Provided guidance on financial products and services to clients.
- Educated clients on digital banking tools and resources.
- Collaborated with team members to enhance customer service experiences.
- Followed operational standards, promoting security, risk management and compliance.
- Resolved client issues promptly through effective communication skills.
- Ensured compliance with bank policies and regulatory requirements consistently.
Lead Teller
Key Bank
Shelton, Washington
07.2022 - 07.2024
- Operation supervisor role
- Branch manager support
- Compliance with audit regulations
- Trained new tellers on operational procedures and systems.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Teller
Key Bank
Shelton, WA
10.2021 - 07.2022
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Balanced vault and ATM.
Unit Secretary
Telecare Corp.
Shelton, WA
04.2020 - 09.2021
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Executed clerical tasks and assisted with all unit duties as directed.
- Provided patient information to facilitate timely admissions and discharges.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Quality Control Inspector
Hiawatha Corp
Shelton, WA
- Developed and implemented best practices for defect prevention and continuous improvement.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Quality Control
Hiawatha Corp.
Shelton, WA
- Documented nonconformities immediately and recommended techniques for prompt resolution.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA1997
Supervisory/ HR Skills Certificate - Business Administration And Management
Olympic College
Shelton, WASkills
- 2025 Signature Circle winner
- Top Performer
- 2023 Teller Star Award
- Customer relationship management
- Time management skills
- Verbal and written communication skills
Certification
Notary Republic for Washington State
Timeline
Personal Banker
Key Bank
07.2024 - Current
Lead Teller
Key Bank
07.2022 - 07.2024
Teller
Key Bank
10.2021 - 07.2022
Unit Secretary
Telecare Corp.
04.2020 - 09.2021
Quality Control Inspector
Hiawatha Corp
Quality Control
Hiawatha Corp.
High School Diploma -
North Kitsap High School
Supervisory/ HR Skills Certificate - Business Administration And Management
Olympic College