Chantel Williams

Salt Lake City,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

year of professional experience

Certification

Work History

Associate Account Resolution Representative

Wells Fargo

02.2023 - Current

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Apply knowledge when communicating with delinquent customers
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Education

High School Diploma -

Washington Virtual Academy Omak High School

Omak, WA

05.2018

Skills

Microsoft Word
Customer Relations
Account Management
Active Listening
Reading Comprehension

Typing Proficiency
Conflict Resolution
Coordination
Call Center Operations