Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantell Hernandez

Lompoc,CA

Summary

Accomplished result driven property management professional skilled at providing superior customer service, seeking a position as property manager.

Overview

7
7
years of professional experience

Work History

Tax Credit Property Manager

Toll Brothers
03.2015 - 11.2015
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent residents and coordinated collection procedures.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with Supervisor regarding building and tenant issues.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Managed a community of 160 apartment homes.
  • Maintain files within compliance, reviewing all tenant recertifications.
  • Carefully screened applicants for tenancy according to the low income tax credit program.
  • Completed final move-out walk-throughs for residents.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Provide exceptional customer service
  • Conduct property inspections and prepare report for area supervisor.
  • Implement company policies and procedures.
  • Supervised maintenance staff and work flow completion.
  • Review daily courtesy officer reports and submit daily to supervisor.
  • Worked closely with assistant manager to maintain a high level of occupancy.
  • Completed end of month close out on Onesite and submitted reports requested by supervisor in a timely manner.

Property Manager

Victoria Lake Apartments
04.2012 - 02.2015
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated regularly with owners on vacancy rates, resident issues and  physical condition of property.
  • Oversee eviction proceedings.
  • Coordinate marketing efforts while sustaining positive resident relations with current residents to prevent vacancy loss.
  • Supervised maintenance staff on completion of work orders and turn over on vacant units withim a timely manner.
  • Managed a community of 60 apartment homes.
  • Manage multiple duties as property manager and leasing agent
  • Basic administrative duties, preparing of files and all general office duties.

Leasing agent/ Assistant Manager

Emerald Pointe Apartments
09.2008 - 12.2010
  • Conducted tours of the community and specific apartments with prospective residents.
  • Completed and processed all new and lease renewal paperwork, collected initial deposit and application fees.
  • Completed guest cards and entered daily traffic into Onesite.
  • Inspected apartments to verify the unit was move in ready.
  • Monitored local market trends
  • Qualified prospects according to company guidelines.
  • Worked with maintenance staff to verify work orders were completed. 
  • Filed eviction 
  • Developed new business by pursuing potential clients and persistently following up. 
  •  Handled all aspects of rent collection and posting rent into Onesite system.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Assisted  with any and all duties assigned by property manager. 

Education

High School Diploma - undefined

Mcallen Senior High School
Mcallen, TX
2006

Skills

Strong organizational skills

Strong leadership 

Relationship Building & Retention 

Sales And Marketing 

Tenant Relation Management & Complex Problem Solver 

Hiring, Training And Coaching 

Customer Service/ Client Satisfaction 

Microsoft Office Proficient 

Onesite, Rent Manager Proficient 

Timeline

Tax Credit Property Manager

Toll Brothers
03.2015 - 11.2015

Property Manager

Victoria Lake Apartments
04.2012 - 02.2015

Leasing agent/ Assistant Manager

Emerald Pointe Apartments
09.2008 - 12.2010

High School Diploma - undefined

Mcallen Senior High School

Similar Profiles

CREATE PROFILE
Chantell Hernandez