Chantell Martindz
The New Beginnings Llc
Albuquerque,NM
1
Certification
8
years of professional experience
Dedicated Direct Service Worker skilled in compassionate care, behavioral management, and crisis intervention. Proven ability to enhance client independence and quality of life through effective support and personalized care strategies.
Work History
Direct Service Worker
4 Years 8 Months- Supported clients in daily living activities, promoting independence and enhancing quality of life.
- Assisted with behavior management strategies to foster positive interactions and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to client needs.
- Documented client progress and incidents accurately, ensuring compliance with regulatory standards.
- Trained new staff on best practices for client engagement and safety protocols.
- Implemented recreational activities that encouraged socialization and skill development among clients.
- Monitored health indicators, reporting changes to healthcare professionals promptly for timely interventions.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
- Built relationships with community resources to enhance client access to support services such as employment, housing, and healthcare providers.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
- Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Front End Manager
2 Years 11 Months- Led front-end operations to enhance customer experience and streamline checkout processes.
- Trained and mentored team members on best practices in customer service and operational efficiency.
- Implemented inventory management strategies to maintain optimal stock levels at checkout areas.
- Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
- Coordinated with cross-functional teams to execute store initiatives and enhance overall performance.
- Monitored compliance with company policies, ensuring a safe and welcoming environment for customers and staff.
- Spearheaded process improvements that reduced wait times, contributing to increased customer satisfaction ratings.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
GED
Skills
Activities of daily living assistance
Daily living activities
Housekeeping tasks
Medication monitoring
Patient care
First aid and safety
Safety awareness
Compassionate care
Direct care
Transportation
Client documentation
Medication administration
Behavioral management
Light housekeeping
Behavior redirection
Crisis intervention
Accomplishments
- Achieved daily results by completing daily tasks with accuracy and efficiency.
- Documented and resolved at the end of every shift which led to assist in isp and team meetings.
- Achieved daily coping skills through effectively helping with goals.
Certification
- DCA - Direct Care Aide
Languages
English
Full Professional
Timeline
Direct Service Worker
The New Beginnings Llc
09.2021 - 05.2026Read More
Front End Manager
Walmart
11.2018 - 10.2021Read More
New Mexico Higher Education Department
GED
Read More