Chantelle Baez Gomez
Perth Amboy,NJ
Summary
Dynamic Supervisor at Surplus Company with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and workflow management, I implemented effective solutions that improved employee engagement and streamlined operations. My leadership fostered collaboration across departments, ensuring a motivated and efficient workforce.
Overview
6
6
years of professional experience
Work History
Supervisor
Surplus Company
06.2019 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
High School Diploma -
Middlesex County College
Edison, NJSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Team building
- Conflict resolution
- Quality control
- Workflow management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Goal setting
- Teamwork
- Team leadership
Languages
Spanish
Full Professional
Timeline
Supervisor
Surplus Company
06.2019 - 07.2025
High School Diploma -
Middlesex County College