Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantelle Gordon

Jamaica,NY

Summary

Attentive and focused healthcare professional with 1 semester of hospital-based clinical practicum while enrolled in an accredited nursing program. Successful in quickly building rapport with patients and families. Well versed in anatomy and physiology, nursing fundamentals and medical terminology.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Community Associate

Tempositions
06.2023 - Current
  • Monitor and document culturally sensitive registration, intake and census data.
  • Coordinate service delivery for migrants through various city and local agencies to ensure access to interpretation, education (DOE), healthcare (NYC H+H) and immigrant (MOIA) resources
  • Manage daily social service operations in collaboration with hotel, security and military entities to ensure optimal service delivery and safety of clients.

Clinical Lab Accessioner

NSUH
11.2021 - Current
  • Proficient in Cerner Helix ordering system
  • Assists laboratory technicians with daily accessing procedures using Cerner database
  • Screens and accessions specimens based on sample type and test requested
  • Utilizes multiple patient identifiers to process specimens and prepare them for testing
  • Aliquots blood specimens, verifies collection date and time and accurately labels them for send-out specimens according to lab established protocols
  • Performs accurate data entry for all completed tests
  • Maintains lab safety protocols and appropriate PPE at all times

Hospitality Liaison

Lenox Hill Hospital
12.2020 - 11.2021
  • Facilitated the visitation process by registering over 200 families into the KQMI database on a daily basis
  • Ensured a seamless entry into the hospital by assisting visitors with all non-clinical questions and concerns
  • Enforced Northwell Health’s visitation policy while maintaining customer service excellence
  • Analyzed HCAHPS data and monitor comment trends using Press Ganey to assist with patient experience and quality improvement measures
  • Handled non clinical requests and initiate service recovery for any concerns in need of immediate attention
  • Escalate all complaints and grievances to department specialists for review
  • Assisted with administrative functions of the Patient Experience Department including the collection and distribution of all devices and supplies.

Team Leader (Cross Trainer)

Shake Shack
05.2017 - 01.2021
  • Responsible for completing daily trainings with all new and incoming employees
  • Operated the point of sale system, handled cash, and interacted with guests in a courteous and professional manner to ensure customer satisfaction
  • Created an efficient workflow by assigning break times and roles for all team members on a daily basis
  • Assisted in maintaining a clean environment for staff and customers in accordance with Shake Shack policy.

Life Enrichment Intern

The New Jewish Home
05.2017 - 08.2017
  • Transported wheelchair-bound patients and facilitated interactive events.

Education

Associate of Science - Nursing

St. Paul’s School of Nursing
Rego Park, NY
08.2024

Bachelor of Arts - Biology

York College
Jamaica, NY
06.2021

Skills

  • Microsoft Word, PowerPoint, Microsoft Excel, Peoplesoft, EHR systems, Cerner, Sunrise
  • Specimen Handling
  • Patient Records Documentation
  • ICD-10 Codes

Certification


  • cPT -Certified Phlebotomy Technician

Timeline

Community Associate

Tempositions
06.2023 - Current

Clinical Lab Accessioner

NSUH
11.2021 - Current

Hospitality Liaison

Lenox Hill Hospital
12.2020 - 11.2021

Team Leader (Cross Trainer)

Shake Shack
05.2017 - 01.2021

Life Enrichment Intern

The New Jewish Home
05.2017 - 08.2017

Associate of Science - Nursing

St. Paul’s School of Nursing

Bachelor of Arts - Biology

York College

Similar Profiles

CREATE PROFILE
Chantelle Gordon