Lorna Steele
Gales Ferry,CT
Summary
Compassionate Case Manager experienced in acute care inpatient, emergency department, and physician practice environments. Self-starter dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Yale New Haven Hospital
New Haven, CT
Clinical Care Coordinator
Skyline Staffing Inc.
Fort Defiance, AZ
01.2022 - Current
- Coordinated, monitored, and documented patient and clinical care activities.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Care Manager
Yale New Haven Hospital
New Haven, CT
11.2019 - 01.2022
- Interviewed and assessed patient and family/caregivers as part of comprehensive emergency department assessments.
- Developed individualized care plans in collaboration with physicians and nurses, and assumed responsibility for monitoring plan implementation by all disciplines.
- Participated in emergency department/observation unit rounds and informal consultations with other disciplines to ensure patients, the community, and institution benefitted from highly trained, experienced case management.
Surgical Nurse Coordinator
Yale New Haven Hospital
New Haven, CT
10.2016 - 11.2019
- Delivered expert case management and coordination of surgical care for the fastest growing heart transplantation program in the U.S.A.
- Assessed heart failure and conventional cardiac surgical patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to best practice protocols.
Surgical Nursing Coordination Supervisor
Bridgeport Hospital
Bridgeport, CT
02.2013 - 10.2016
- Proved successful working within tight deadlines and fast-paced atmosphere
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed quality surgical care for 250 patients annually with coronary artery disease, structural heart disease, arrhythmia, and various gastrointestinal cancers.
- Contributed substantially to successful department STS awards by consistently operating to highest standards of care.
Care Coordinator
Yale New Haven Hospital
New Haven, CT
06.2010 - 02.2013
- Determined need for special assessment activities for complex cases, effectively handling surgical care plans for patients with heart failure, structural heart disease, vasculopathies, and thoracic conditions.
- Determined specific needs and collaboratively organized most appropriate level of care/services for patient well-being.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery throughout the entire service line.
Education
Bachelor of Arts - Psychology
Southern CT State University
New Haven, CTAssociate of Science - Nursing
Three Rivers Community-Technical College
Norwich, CTMaster of Science - Nursing
Western Governors University
Salt Lake City, UT05.2024
Skills
- Epic Systems
- ECIN/Allscripts
- InterQual
- Cerner Millennium/PowerChart
- Quadramed
- Sunrise Clinical Manager (SCM)
- RPMS EHR
- Microsoft Office (Word, Excel, PowerPoint, Publisher)
- Financial Operations Oversight
- Medicare Compliance
- Quality Assurance Controls
- Utilization Management
Accomplishments
Certificate of Merit from the State of Connecticut General Assembly for superior Covid-19 pandemic response efforts.
Languages
Spanish
Professional Working
Timeline
Clinical Care Coordinator
Skyline Staffing Inc.
01.2022 - Current
Care Manager
Yale New Haven Hospital
11.2019 - 01.2022
Surgical Nurse Coordinator
Yale New Haven Hospital
10.2016 - 11.2019
Surgical Nursing Coordination Supervisor
Bridgeport Hospital
02.2013 - 10.2016
Care Coordinator
Yale New Haven Hospital
06.2010 - 02.2013
Care Coordinator
Yale New Haven Hospital
Bachelor of Arts - Psychology
Southern CT State University
Associate of Science - Nursing
Three Rivers Community-Technical College
Master of Science - Nursing
Western Governors University