Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zuelekha Mance

Fort Sill,Ok

Summary

Resourceful Worker who has served in an educational and professional setting for 9 years. Specialized in providing relief services to individuals with Developmental Disabilities and to their families. In addition, providing resources and relief services to low-income pregnant and parenting teens. Adept at handling stressful demands of working with at risk youth. I have exceptional interpersonal skills, customer service skills, along with adaptive listening skills. Furthermore, I have over 13 years of providing excellent customer service to the community. I am skilled at handling caseloads and have admirable case management skills. In addition, I have a tremendous amount of computer skills. Lastly, I am able to problem solve and come up with solutions quickly. Experienced non-medical Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Courteous professional with substantial experience in the Developmental Disability industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 5 years of experience. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Overview

10
10
years of professional experience

Work History

Care Coordinator

  • I was responsible for providing innovative therapeutic services to children, youth and families in their homes or community locations
  • My responsibilities included meeting and engaging with the families
  • As a Case Aid I provided and/or arranged necessary crisis-response and stabilization services
  • Completed and communicated the safety/crisis plan with family, child and others
  • Furthermore, I prepared the family for next steps in the intervention (e.g., team development, planning process, natural supports, etc.)
  • Provided intensive and strength based therapeutic mental health services and supports to children, youth and families in the community including: assessing for immediate safety and stabilization needs, treatment plan development, safety and crisis planning, child and family team meeting facilitation, on-going assessment and evaluation of current treatment planning strategies, goals, and outcomes
  • Valuable at brainstorming and negotiating strategies that build on child and family strengths
  • Consulted with my clinical supervisor, mental health specialists and others as needed and incorporate recommendations
  • As a Case Aid I consistently responded to crises in a prompt, effective and collaborative manner
  • Regularly provided and/or facilitated the provision of a range of therapeutic responses that support the overall plan (including individual and family therapies)
  • Moreover, I utilized parent/family expertise in problem solving around specific needs, modified and adjusted individual intervention techniques for each situation without changing the direction of the plan very effectively
  • Arranged and negotiate a process for ongoing formal and informal services and supports while creating and practicing a plan for aftercare supports and response post CCS involvement.

Family Resource Counselor

The Partnership for Children of Cumberland County
Fayetteville, North Carolina
01.2018 - 01.2020
  • Provided parent enrichment courses caring support groups, and timely referrals for other community resources
  • Provided the following services: evidence-based parent education and consultations to family members and significant others, behavior management counseling, family counseling, developmental screenings, crisis intervention/crisis management, case management, classroom observations, and in-depth family-based needs assessments of children and their families
  • Planned and coordinated services of various agencies and took necessary action to link clients to the network of community services related to client needs, to ensure continuity of care and to ensure that appropriate services are provided to each client on his/her caseload
  • Documented client services keeping records of individual cases
  • Provided community outreach services
  • Provided follow up for clients discharged from a service and would link clients and families to appropriate parent education services and or intensive home-based services at the time.

Case Resource Manager/Case Manager

DSHS
Olympia, WA
01.2012 - 01.2017
  • In my position as a Case Resource Manager for individuals with Developmental Disabilities I held a case load of up to 60 individuals that had a developmental disability in which the individuals on my case load needed assistance with getting in home support needs, employment, housing, and anything else my clients were unable to advocate for themselves
  • I was a favorite among families due to my approach with the DD population
  • Easy to talk to and had the up most respect and empathy for these families dealing with day to day issues with making sure their child is getting the best quality of life
  • My day to day duties included develop case management plans that identify the support needs of the client
  • Identified issues and provided any action plans that may be needed
  • My position involved a lot of problem solving and strategic decision-making
  • Furthermore, I coordinated and provided care that was safe, timely and effective, efficient, equitable and always client centered
  • Handled case assignments daily, drafted Individual Service Plans and reviewed case progress and determine case closure
  • Lastly, helping clients achieve wellness and autonomy.

Case Aide/Care Coordinator

Catholic Community Services
Olympia, WA
01.2005 - 01.2008

Education

Bachelor of Arts (B.A) - Social Services/Social Work

The Evergreen State College
Olympia, WA
2015

Highschool Diploma - undefined

Timberline Highschool
2003

Skills

  • Epic Systems
  • Verbal and Written Communication
  • Process Implementation
  • Decision Making
  • In-service Programs
  • Critical Thinking
  • Data Analysis
  • Operational Records Maintenance
  • Policy and Program Development
  • Time Management
  • HIPAA Guidelines
  • Rehabilitation Programs
  • Patient Care Assessment
  • Medicare Compliance
  • Clinical Quality Program Standards
  • Performance Monitoring
  • Patient Advocacy
  • Compliance Advisory
  • Codes Compliance
  • Medical Programs Implementation
  • Problem Resolution
  • Community-based Educational Programs
  • Health Information Systems
  • Emergency Readiness
  • Quality Assurance Controls
  • Resource Monitoring
  • Customer Service Skills
  • Computer Proficiency
  • Case Management
  • FLexible
  • Punctual
  • Organizational Skills

Timeline

Family Resource Counselor

The Partnership for Children of Cumberland County
01.2018 - 01.2020

Case Resource Manager/Case Manager

DSHS
01.2012 - 01.2017

Case Aide/Care Coordinator

Catholic Community Services
01.2005 - 01.2008

Care Coordinator

Bachelor of Arts (B.A) - Social Services/Social Work

The Evergreen State College

Highschool Diploma - undefined

Timberline Highschool
Zuelekha Mance