Chanthoeun Vieng
Lowell,MA
Summary
Motivated and detail-oriented technology professional seeking an opportunity to begin a career in software testing and quality engineering. Strong problem-solving, analytical, and troubleshooting abilities with a willingness to learn new programming languages, testing methodologies, and technical tools. Able to work collaboratively, communicate effectively, and approach tasks with accuracy and attention to detail. Eager to apply my technical foundation and develop hands-on experience in automated and manual testing while contributing to the quality and reliability of innovative healthcare technology.
Overview
11
11
years of professional experience
Work History
CUSTOMER CARE RETENTION SPECIALIST
Insulet Corporation
Acton, Massachusetts
08.2018 - Current
- Implemented data-driven retention strategies that strengthened customer loyalty and enhanced service performance.
- Collaborated with cross-functional teams to investigate complex customer issues and develop effective resolutions.
- Analyzed customer data and feedback to identify recurring issues, recommending targeted corrective actions.
- Streamlined service processes to enhance efficiency and consistency in customer outcomes.
- Analyzed customer account information and interactions to identify trends and discrepancies.
- Maintained accurate records to support analysis, reporting, and operational decision-making.
- Managed multiple priorities in a fast-paced medical device environment while ensuring adherence to procedures.
- Communicated findings and recommendations effectively to stakeholders, coordinating follow-up activities.
Medical Billing and Collections Specialist
Medical Healthcare Solutions, Inc. MHS
Andover, Massachusetts
02.2017 - 07.2018
- Reviewed patient billing data and claims, identifying discrepancies and initiating corrective actions to ensure accurate billing.
- Managed daily accounts-receivable activities and reconciled accounts to ensure accurate billing processing.
- Analyzed billing data to detect errors, enhancing accuracy and reducing discrepancies.
- Applied third-party payer guidelines to resolve complex billing issues effectively.
- Collaborated with healthcare providers and patients to resolve billing inquiries and discrepancies, enhancing customer satisfaction.
- Implemented process improvements to streamline claims processing and reduce turnaround times.
- Researched EOB/RA documentation and tracked actions for timely claim resolution.
- Maintained detailed financial records, supporting audits and compliance with regulatory requirements.
Bank Teller
Santander Bank Us
Lowell, Massachusetts
01.2016 - 02.2018
- Processed daily financial transactions in compliance with banking procedures and regulations.
- Reconciled cash drawers and investigated discrepancies, ensuring accuracy of financial records and preventing potential losses.
- Monitored account activity and resolved discrepancies promptly to maintain integrity.
- Provided customers with accurate information on banking products and services, enhancing customer satisfaction and trust.
- Maintained documentation in line with financial policies and compliance standards.
- Trained new employees on operational procedures, fostering a knowledgeable team and improving service delivery.
Education
Bachelor of Science - Finance
University of Massachusetts Lowell
Lowell, MA05-2017
Associate of Science - Business Administration
Middlesex Community College
Lowell, MA05-2014
Skills
- Data analysis expertise
- Account reconciliation skills
- Discrepancy resolution
- Documentation compliance
- Process optimization
- Problem-solving mindset
- Attention to detail orientation
- Organizational capabilities
- Time management strategies
- Cross-functional teamwork
- Communication proficiency
- Adaptability in dynamic environments
- Critical thinking
Timeline
CUSTOMER CARE RETENTION SPECIALIST
Insulet Corporation
08.2018 - Current
Medical Billing and Collections Specialist
Medical Healthcare Solutions, Inc. MHS
02.2017 - 07.2018
Bank Teller
Santander Bank Us
01.2016 - 02.2018
Bachelor of Science - Finance
University of Massachusetts Lowell
Associate of Science - Business Administration
Middlesex Community College