Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
References
Timeline
Hi, I’m

Joshua McCullough

Olympia,WA

Summary

Motivated professional with several years of experience in customer service industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Driven and dedicated to providing top-tier service to customers while driving sales initiatives and fostering relationships

Overview

4
years of professional experience

Work History

Melanie Bakala State Farm
Olympia, WA

Customer Care Retention Specialist
11.2024 - 06.2025

Job overview

  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed insurance policy changes and transactions
  • Prospected new and current customers for new business opportunities
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.

Blue Raven Solar
Redmond, WA

Appointment Setter
05.2023 - 11.2024

Job overview

  • Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Led various team meetings to review and identify office goals, while motivating team members to meet and surpass personal sales targets.
  • Successfully trained over a dozen new reps.
  • Overcame objections with a persuasive approach, highlighting benefits, and addressing concerns.

Starbucks
Redmond, WA

Barista - Shift Supervisor
04.2021 - 04.2023

Job overview

  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Led and utilized the Starbucks Barista Training Program in numerous store locations, helping new and tenured team members.
  • Supported highest standards of conduct and service to support company reputation.
  • Monitored food inventory and supplies to prevent waste.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.

Education

Northwest University
Kirkland, WA

Bachelor of Arts from Secondary Education
05.2021

Skills

  • Customer Service
  • Brand Promotion
  • Sales & Consulting
  • Effective Communication
  • Positive Attitude
  • Teamwork & Collaboration
  • Employee teaching & training
  • Microsoft Office/Sales CRM

Accomplishments

  • Exceeded sales benchmarks to become one of top 10 sales reps in company nationwide at Blue Raven Solar 2 years running
  • Earned the title of Certified Barista Trainer and twice earned Partner of the Quarter Award at Starbucks, becoming one of the most valuable assets in my district for teaching, training, and implementation of effective shift operations. Successfully trained over a dozen new employees through the Starbucks Barista Training Program. Emphasis in teaching and coaching relevant through 1-on-1 personalization. Results evident in post-training performance.
Availability
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

References

References available upon request.

Timeline

Customer Care Retention Specialist

Melanie Bakala State Farm
11.2024 - 06.2025

Appointment Setter

Blue Raven Solar
05.2023 - 11.2024

Barista - Shift Supervisor

Starbucks
04.2021 - 04.2023

Northwest University

Bachelor of Arts from Secondary Education

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