Chanthy Donaldson
Columbus ,OH
Summary
Dynamic professional with a proven track record in behavior management and exceptional customer service skills. At KIPP Columbus, I enhanced client progress through innovative behavior intervention plans, significantly improving engagement. Demonstrated leadership in high-stress situations, ensuring safety and promoting positive outcomes. Skilled in special education, I excel in fostering independence and quality of life for clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavior Technician
KIPP Columbus
04.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Behavior Technician
Reach Educational Services
09.2023 - 04.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Home Health Aide
Dreamers Home Health
03.2020 - 08.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Administrator
Vista Packaging & Logistics
01.2016 - 06.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
Assistant Manager
Dollar Tree
01.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
God’s Teen High School Inc.
Springfield, OHSkills
- Customer service skills
- Problem solving skills
- Leadership skills
- Special education
- Communication
- Behavior management
Certification
- CPR
- HIPPA
- PHLEBOTOMY TECHNICIAN
Timeline
Behavior Technician
KIPP Columbus
04.2024 - Current
Behavior Technician
Reach Educational Services
09.2023 - 04.2024
Home Health Aide
Dreamers Home Health
03.2020 - 08.2023
Administrator
Vista Packaging & Logistics
01.2016 - 06.2020
Assistant Manager
Dollar Tree
01.2011 - 01.2016
- CPR
- HIPPA
- PHLEBOTOMY TECHNICIAN
God’s Teen High School Inc.
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