Chantilly Watkins
Welch,OK
Summary
Results-driven Director of Human Resources with expertise in talent acquisition, employee relations, and strategic planning. Developed and implemented innovative HR strategies that enhance organizational effectiveness and employee satisfaction. Committed to attracting, engaging, and retaining diverse talent while driving continuous performance improvements.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Director of Human Resources and BC for Fedex
FedEx
Pittsburg, KS
11.2025 - 08.2026
- Led recruitment strategies to attract top talent for various roles.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Recruited new employees and built relationships, driving visibility.
- Developed and implemented human resources policies, procedures, and best practices.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Managed employee relations to resolve conflicts and improve workplace culture.
- Oversaw performance management processes to ensure effective evaluations.
- Conducted performance reviews for employees in all departments.
- Counseled managers on disciplinary actions when necessary.
- Facilitated compliance with labor laws and company policies throughout the organization.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Investigated incidents of workplace harassment or discrimination complaints.
- Analyzed employee data to identify trends and potential areas of improvement.
- Monitored employee attendance records to ensure adherence to company policies.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Scheduled random drug testing for employees to diminish regularity risks.
- Assisted in coordinating employee transfers between departments to optimize workforce placement. and referrals.
- Reported on workplace health and safety compliance to superiors.
Mental Health Technician (MHT)
Oklahoma Forensic Center
Vinita, USA
07.2023 - 02.2024
- Supported individuals in crisis by delivering empathetic mental health interventions. Cared for individuals facing mental health and substance abuse challenges, fostering a safe and therapeutic environment.
- Facilitated therapeutic group sessions to promote mental wellness.
- Assisted in implementing individualized treatment plans for patients.
- Monitored patient behavior and reported changes to healthcare team.
Manager
Hippie Joint
Wyandotte, USA
12.2020 - 07.2023
- Created weekly work schedules for team members.
- Processed payroll for employees bi-weekly.
- Managed cash transactions and handled register operations.
- Processed all orders and intakes to ensure timely fulfillment.
Retail Associate
Vapor Maven
Joplin, USA
02.2020 - 08.2020
- Sold vapes, CBD, and kratom products, enhancing customer satisfaction and product knowledge.
- Guided customers in selecting vaping products and accessories, improving their overall shopping experience.
- Organized and cleaned store displays to enhance product visibility and customer engagement.
- Executed accurate transactions using point-of-sale systems, ensuring efficient customer service.
Personal Assistant/Receptionist
Skagg's Chiropractor
Joplin, USA
02.2018 - 07.2018
- Scheduled appointments and escorted patients to rooms while promptly responding to incoming phone calls, producing copies of patient records, and facilitating fax transmissions for important correspondence.
- Coordinated communication between patients and chiropractic staff for efficient service.
- Coordinated communication between patients and chiropractic staff to enhance service delivery.
- Organized patient records while ensuring confidentiality compliance with regulations.
Lead Bartender
Karries Kaboose Club
Vinita, USA
08.2014 - 03.2016
- Managed bar opening and closing procedures to ensure smooth operations.
- Executed daily deposits and cash drops to ensure accurate financial records.
- Managed opening and closing procedures to maintain bar operations.
- Coordinated setup for special events to create memorable experiences for guests.
- Recruited additional staff for special events to enhance service quality.
Lead Cashier
Hard Rock Hotel and Casino Tulsa
Tulsa, USA
03.2013 - 07.2015
- Supervised daily cash operations to ensure efficiency and accuracy.
- Managed cash handling, including preparing deposits and balancing registers.
- Led cash handling operations, ensuring accurate transactions and efficient customer service
- Trained new cashiers on procedures and customer service standards.
Hcc/HTS
Home of Hope
Vinita, USA
11.2011 - 02.2013
- Administered medication, assisted with bathing, prepared meals, maintained cleanliness, and completed daily household tasks, ensuring individuals with disabilities received comprehensive care.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed creative solutions during team meetings to improve workflow. and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
Education
Associate in Business Administration Focusing On Human Resources And Accounting - Business Administration
Colorado Technical University
Colorado Springs, CO 09.2025 - 10.2025
Associate - Business
Northeastern Oklahoma A&M College
Miami, OK 11.2022 - 05.2024
High school or equivalent -
Vinita High School
Vinita, OKSkills
- Recruitment
- Employee onboarding
- Compensation Strategies
- HR management
- Performance assessment
- Workforce Planning
- Crisis Management
- Dispute resolution
- Workplace relations
- Team development
- Training management
- Operational Leadership
- Employee Support
- Customer Service
- Communication skills
- Business Contact
- Management
- Team collaboration
- Coaching Techniques
- Background checks
- Onboarding
- Retail Sales
- Sales
- Inventory
- Cash Handling
- POS
- Retail
- Microsoft Word
- Administrative support
- Computer skills
- Basic Math
- Workplace Safety
- Employee onboarding
- Staffing strategy
- Onboarding
- Human resources leadership
- Recruitment
- Team development
Certification
- Driver's License, 06/01/22, 06/01/26
- CPR Certification, 08/01/23, 08/01/24
Additional Information
Quick on picking up information and putting it to use for my job. Also I get along with just about everyone. I have made it to some type of management. I am a people person.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Director of Human Resources and BC for Fedex
FedEx
11.2025 - 08.2026
Associate in Business Administration Focusing On Human Resources And Accounting - Business Administration
Colorado Technical University
09.2025 - 10.2025
Mental Health Technician (MHT)
Oklahoma Forensic Center
07.2023 - 02.2024
Associate - Business
Northeastern Oklahoma A&M College
11.2022 - 05.2024
Manager
Hippie Joint
12.2020 - 07.2023
Retail Associate
Vapor Maven
02.2020 - 08.2020
Personal Assistant/Receptionist
Skagg's Chiropractor
02.2018 - 07.2018
Lead Bartender
Karries Kaboose Club
08.2014 - 03.2016
Lead Cashier
Hard Rock Hotel and Casino Tulsa
03.2013 - 07.2015
Hcc/HTS
Home of Hope
11.2011 - 02.2013
High school or equivalent -
Vinita High School