Chantoy Harrison
Brooklyn,NY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed throughout my 8 years of serving experience. Proven ability to enhance guest engagement and streamline operations in high-volume settings. Recognized for building rapport with customers and ensuring satisfaction through attentive service and effective teamwork.
Overview
5
5
years of professional experience
Work History
Server
Lovin' Oven Catering
New York, NY
04.2022 - 02.2023
- Assisted in food preparation and presentation for catering events.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with team members to streamline service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front of House Employee
Mighty Quinn's Barbeque
New York, NY
10.2021 - 09.2022
- Managed order taking and payment processing efficiently to streamline operations.
- Collaborated with kitchen staff to facilitate timely food delivery to customers.
- Assisted in maintaining cleanliness and organization of front of house areas.
- Maintained inventory levels of supplies, coordinating restocking as needed.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Server
MatchBox Food Group
Washington, DC
07.2018 - 06.2021
- Delivered exceptional customer service to enhance dining experience.
- Managed order accuracy and timely delivery to guests.
- Adapted quickly to high-pressure situations during peak service times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Sports Medicine
Howard University
Washington, District of Columbia, DCBachelor of Science - Psychology
Howard University
Washington, District of Columbia, DCSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Customer service
Safe food handling
High volume dining
Team collaboration
Sales expertise
Timeline
Server
Lovin' Oven Catering
04.2022 - 02.2023
Front of House Employee
Mighty Quinn's Barbeque
10.2021 - 09.2022
Server
MatchBox Food Group
07.2018 - 06.2021
Bachelor of Arts - Sports Medicine
Howard University
Bachelor of Science - Psychology
Howard University