Chantrell Gibson
Oklahoma City,OK
Summary
Experienced HR professional specializing in employee relations and recruitment strategies. Recognized for creating collaborative environments that drive organizational success. Expertise in conflict resolution and talent acquisition, ensuring effective workforce management.
Overview
12
12
years of professional experience
Work History
Business Office Manager/HR Director
Quail Ridge Senior Living
06.2026 - 07.2026
- Streamlined office operations to enhance efficiency and improve resident services.
- Managed budgeting and financial reporting for operational transparency and accountability.
- Developed staff training programs to enhance team performance and service delivery.
- Implemented electronic health record systems for improved patient data management.
Human Resources Coordinator
Ranchwood Nursing Center
06.2024 - 05.2026
- Streamlined onboarding processes to enhance new hire integration and compliance.
- Coordinated employee training programs, ensuring alignment with regulatory standards and organizational goals.
- Developed and maintained employee records using HRIS software for accuracy and accessibility.
- Facilitated conflict resolution sessions to promote a positive workplace culture and improve employee relations.
- Prepared and finalized facility payroll bi-weekly
- Conducted regular audits of HR policies to ensure adherence to legal requirements and best practices.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
Human Resource Director
HEARTLINE
07.2022 - 05.2024
- Developed organization strategies by identifying and researching human resource issues.
- Managed HR operations by recruiting, selecting, orienting, training, coaching, and counseling staff.
- Supported management by providing human resource advice, counsel, and decisions.
- Overseen all HR initiatives, systems, and tactics.
- Developed corporate plans for a variety of HR matters such as compensation, benefits, health, and safety.
Human Resource Coordinator
Midland Mortgage
09.2020 - 07.2022
- Administered health and welfare plans, including enrollments, changes, and terminations.
- Processed required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
- Answered employee request and questions.
- Scheduled meetings, events, and interviews.
- Completed I-9 forms and verified I-9 documentation.
- Assisted with the identification, selection, and interviewing of candidates.
- Interviewed potential applicants regarding their skills, experience, and education.
Call Center Supervisor
Tinker Federal Credit Union
12.2017 - 09.2020
- Managed and oversaw a team of call center agents.
- Motivated and supported agents through feedback and communication.
- Measured KPI’s such as inbound calls, call waiting, and call abandonment.
- Attended and conducted hiring events.
- Planned marketing campaigns.
- Prepared monthly/annual results and performance reports.
Tax Specialist
Paycom Payroll LLC
09.2017 - 12.2017
- Filed accurate and timely tax reports.
- Led communications with internal service partners and governmental agencies to resolve filing exceptions.
- Researched issues and delivered clear solutions to meet client’s tax needs.
- Attended meetings with agencies to discuss discrepancies.
- Identified and evaluated candidates to select top talent.
- Designed job descriptions.
- Sourced candidates through databases and social media.
- Conducted in person, phone screens, and virtual interviews.
- Met with management team to discuss team needs and potential candidate required skill sets.
Recruiter
Tinker AFB CDC South
12.2014 - 09.2017
- IDENTIFIED AND EVALUATED CANDIDATES TO SELECT TOP TALENT.
- Met with management team to discuss team needs and potential candidate required skill sets.
- Designed job descriptions.
- Sourced candidates through databases and social media.
- Conducted in person, phone screens, and virtual interviews.
Education
Basic Studies
Oklahoma City Community College
1 2016
Timeline
Business Office Manager/HR Director
Quail Ridge Senior Living
06.2026 - 07.2026
Human Resources Coordinator
Ranchwood Nursing Center
06.2024 - 05.2026
Human Resource Director
HEARTLINE
07.2022 - 05.2024
Human Resource Coordinator
Midland Mortgage
09.2020 - 07.2022
Call Center Supervisor
Tinker Federal Credit Union
12.2017 - 09.2020
Tax Specialist
Paycom Payroll LLC
09.2017 - 12.2017
Recruiter
Tinker AFB CDC South
12.2014 - 09.2017
Basic Studies
Oklahoma City Community College