Chantrell Poitier
1717 Nw 81st Ter
Summary
Skilled in HIPAA compliance and renowned for exceptional customer service, I significantly enhanced patient satisfaction and streamlined billing efficiency at Jackson Memorial Hospital. Leveraging teamwork and communication, I adeptly handled sensitive data and improved financial processes, demonstrating a profound impact on operational success.
Overview
15
15
years of professional experience
Work History
Patient Financial Services Representative
Jackson Memorial Hospital
03.2022 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
Pharmacy Technician
Walgreens
01.2010 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
Diploma - HIGH SCHOOL DIPLOMA
American Worldwide Academy
Miami, FL03.2023
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Patient registration
- Insurance verification
- Data entry proficiency
- Payment collection
- Teamwork and collaboration
- Multitasking Abilities
Excellent communication
Timeline
Patient Financial Services Representative
Jackson Memorial Hospital
03.2022 - Current
Pharmacy Technician
Walgreens
01.2010 - 02.2022
Diploma - HIGH SCHOOL DIPLOMA
American Worldwide Academy
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