Summary
Overview
Work History
Education
Skills
Timeline
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Chanttal Ferreira

Santo Domingo,FL

Summary

Goal-oriented manager with distinguished experience in corporate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience

Work History

Assistant Director of Sales

Santo Domingo Cluster
03.2023 - Current
  • Developed comprehensive sales plans for achieving annual targets and driving business growth.
  • Achieved consistent growth in annual sales figures through strategic planning and execution of initiatives.
  • Conducted market research to identify potential leads, focusing on targeted outreach efforts.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized and attended trade shows, conferences, and networking events to expand company visibility within the industry.
  • Increased sales revenue by implementing effective marketing strategies and fostering strong client relationships.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Assessed client feedback regularly in order to make necessary adjustments or enhancements within the department''s approach.

Cluster Account Sales Manager

Santo Domingo Cluster
04.2018 - 03.2023
  • Increased account sales by developing and maintaining strong relationships with key clients.
  • Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
  • Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.
  • Identified new business opportunities by conducting market research and competitor analysis.
  • Organized and attended industry trade shows, networking events, and conferences to expand professional network and generate leads.
  • Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.

Cluster Group Sales Coordinator

Santo Domingo Cluster
08.2016 - 04.2018
  • Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
  • Streamlined internal processes for improved team efficiency and communication.
  • Established strong relationships with clients, leading to increased repeat business and referrals.
  • Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
  • Proactively selling Cluster of Dominican Republic Marriott Hotels, contributing with strategies, energy, creative and new ideas to improve our group numbers of the Three Hotels: JW Marriott Santo Domingo, Renaissance Jaragua and the Courtyard Marriott Santo Domingo.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Reservations Agent

Renaissance Santo Domingo Jaragua Hotel
02.2016 - 08.2016
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
  • Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
  • Supported sales team efforts by providing detailed information on group booking requests and generating contracts as needed.
  • Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Education

Degree in Hotel Managment -

Pontificia Universidad Catolica Madre Y Maestra
Santo Domingo
02.2016

Skills

  • Sales strategy development
  • Territory Management
  • Competitor Analysis
  • Client Relationship Management
  • Time Management
  • Relationship Building
  • Staff Training and Development

Timeline

Assistant Director of Sales

Santo Domingo Cluster
03.2023 - Current

Cluster Account Sales Manager

Santo Domingo Cluster
04.2018 - 03.2023

Cluster Group Sales Coordinator

Santo Domingo Cluster
08.2016 - 04.2018

Reservations Agent

Renaissance Santo Domingo Jaragua Hotel
02.2016 - 08.2016

Degree in Hotel Managment -

Pontificia Universidad Catolica Madre Y Maestra

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Chanttal Ferreira