Summary
Overview
Work History
Education
Skills
Timeline
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Chanttell Johnson

Lake City,SC

Summary

Board certified Pharmacy Technician excited to bring 9 year background in pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

Overview

14
14
years of professional experience

Work History

Certified Pharmacy Technician Supervisor

CVS Pharmacy
Florence, SC
01.2023 - 09.2023
  • Ensured compliance with applicable laws and regulations related to pharmacy operations.
  • Resolved customer complaints regarding prescription medications or services provided by the pharmacy.
  • Initiated corrective actions when errors occurred during medication dispensing process.
  • Implemented strategies to improve efficiency while reducing costs associated with medications dispensed from the facility's pharmacies.
  • Analyzed financial data to identify areas where cost savings could be achieved without compromising quality standards.
  • Provided guidance to staff on proper documentation requirements for patient profiles.
  • Developed and implemented workflow processes to ensure efficient operations in the pharmacy.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed inventory levels, ensuring adequate stock of medication and supplies.
  • Maintained accurate records of all transactions within the pharmacy department.
  • Trained, supervised, and evaluated performance of pharmacy technicians.
  • Coordinated with vendors on ordering new supplies or restocking existing inventories.
  • Submitted orders to insurance companies and processed payments for remaining balances.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Coordinated workflow to ensure timely and accurate medication dispensing.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Trained new technicians in pharmacy procedures and customer service.

Certified Pharmacy Technician

Genesis HealthCare
Olanta , SC
02.2020 - 09.2022
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled over 150 prescriptions per day in busy pharmacy setting.

Pharmacy Technician

Walmart
Flore, SC
06.2016 - 09.2021
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Entered patient and medication information into system to generate prescription labels.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Requested scripts from doctors and verified insurance and coding.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Certified Pharmacy Technician

Longs Drugs
Lexington , SC
08.2019 - 02.2020
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy and medical history background.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Handled more than 250 calls per day to assist customers and dispatch services.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Completed up to 200 outgoing calls per day according to assigned call list.
  • Completed high volume of outbound calls per day with above-average conversion rate.

Sales Associate

Walmart
Florence , SC
11.2009 - 06.2016
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
  • Answered requests and concerns with friendly and knowledgeable service.

Education

Pharmacy Technician University
Florence , SC
02.2019

High School Diploma -

Lake City High School
Lake City, SC
05.2007

Skills

  • FDA compliance
  • Point of sale systems proficiency
  • Pharmacy operations
  • Problem-solving skills
  • Drug inventory control
  • Insurance Verification
  • Filling prescriptions
  • Patient paperwork
  • Stocking medications
  • Insurance billing
  • Ordering and stocking medications
  • Verifying orders
  • Labeling prescriptions
  • Resolving customer issues
  • Supporting pharmacy operations
  • Staff training
  • Prescription processing
  • Claims resolution
  • Inventory management
  • Medication dispensing
  • FDA and HIPAA compliance
  • HIPAA
  • New hire onboarding
  • Train employees
  • Team leadership

Timeline

Certified Pharmacy Technician Supervisor

CVS Pharmacy
01.2023 - 09.2023

Certified Pharmacy Technician

Genesis HealthCare
02.2020 - 09.2022

Certified Pharmacy Technician

Longs Drugs
08.2019 - 02.2020

Pharmacy Technician

Walmart
06.2016 - 09.2021

Sales Associate

Walmart
11.2009 - 06.2016

Pharmacy Technician University

High School Diploma -

Lake City High School

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