Chantylhie Edith Layola Puno
North Las Vegas,United States
Summary
Highly motivated and customer-focused professional with strong organizational skills and a commitment to delivering exceptional service. I bring experiences across multiple roles, supported by solid leadership abilities and a thorough understanding of operational needs. Dedicated to a continuous improvement and strive to enhance performance, support team success, and contribute to a positive, engaging work environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Steinberg Diagnostic Medical Imaging
Las Vegas
04.2022 - 05.2023
- Coordinated communication with patients, radiologists, technologists, and clinical staff to ensure high-quality care.
- Educate patients on pre-procedure instructions and including safety guidelines
- Processed physician referrals, imagining orders, and medical records while ensuring HIPPA compliance.
- Communicate patient needs, special requirements, or urgent concerns to radiology staff and physicians
- Verified insurance eligibility, obtained authorizations, and collected co-pays ensuring accurate billing and reimbursements.
- Maintained confidentiality of patient information while adhering to HIPPA regulations and office policies.
- Registered patients and updated demographic, insurance, and medical information in the Electronic Medical Record (EMR).
Front Desk Receptionist
Las Vegas Dermatology
Las Vegas
05.2023 - 12.2023
- Collaborated with healthcare teams to support seamless patient communication and high-quality care deliver.
- Verified insurance eligibility, obtained authorizations, and collected co-pays ensuring accurate billing and reimbursements.
- Scheduled, confirmed, and rescheduled appointments while optimizing provider calendars.
- Maintained confidentiality of patient information while adhering to HIPPA regulations and office policies.
- Utilized electronic health record (EHR) systems to maintain organized patient files
- Educated patients on office procedure, payments policies, and procedure instructions.
General Merchandiser
Target
Las Vegas
02.2024 - 12.2024
- Assisted in achieving department sales goals through effective merchandising and customer service.
- Conducted inventory counts to maintain stock records and using FIFO practices to minimize waste and product expiration.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Operated pallet jacks, handheld scanners, and inventory management systems to support daily operations.
Call Center Representative
Women's Health Associates Of Southern Nevada
Las Vegas
01.2025 - Current
- Managed a high-volume, multi-line phone system assisting patients injuries, appointment scheduling, cancellations, and rescheduling OBGYN services.
- Routed urgent calls to nurses and providers according to established clinical triage protocols.
- Verified insurance eligibility, obtained authorizations, and collected co-pays ensuring accurate billing and reimbursements.
- Modify communication style according to individual caller requirements, resulting in enhanced customer experiences.
- Maintained patient records within electronic health record (EHR) systems for consistency and accuracy.
Education
Diploma -
Centennial High School
Las Vegas05.2022
Licensed Esthetician -
Euphoria Institute of Beauty Arts And Science
Las Vegas04.2024
Skills
- Resourceful
- Integrity
- Multitask
- Coordinated
- Customer Service
- Microsoft Office
- Strategic Scheduling
- Leadership
- Communication
- Digital Literate
- Faxing
- Medical Book keeping
- Nextch/Phreesia
- HIPAA/EMR
- Conflict Management
- Attention to Detail
- Visual Merchandising
- Backroom & Warehouse Organization
- Supply Chain & Replenishment
Timeline
Call Center Representative
Women's Health Associates Of Southern Nevada
01.2025 - Current
General Merchandiser
Target
02.2024 - 12.2024
Front Desk Receptionist
Las Vegas Dermatology
05.2023 - 12.2023
Front Desk Receptionist
Steinberg Diagnostic Medical Imaging
04.2022 - 05.2023
Diploma -
Centennial High School
Licensed Esthetician -
Euphoria Institute of Beauty Arts And Science