Summary
Overview
Work History
Education
Skills
I actively workout and coach people on the side, as well as play games and bowl in my freetime.
Timeline
Generic

Chapin Bortz

Kennesaw

Summary

Dynamic professional with a proven track record at Whataburger, adept in cash register operation and exceptional customer service. Skilled in upselling techniques and inventory restocking, consistently enhancing customer satisfaction and loyalty. Excelled in staff training, demonstrating strong leadership and operational efficiency. Achieved high accuracy levels in payment collection, fostering repeat business through excellent client support.

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

1
1
year of professional experience

Work History

Cashier

Whataburger
06.2024 - 10.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.

Overnight Baker

Dunkin' Donuts
07.2024 - 08.2024
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Complied with health and safety codes to protect staff and customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Cleaned and maintained kitchen equipment and oven.

Service Cordinator

Discount Tire
02.2024 - 07.2024
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Assessed customer needs and developed solutions to meet needs.

Host

Wicked Wings
02.2024 - 05.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

GED -

Kell High School
4770 Lee Waters Rd, Marietta, GA 30066
10-2024

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Cash register operation
  • Staff training
  • Upselling techniques
  • Inventory restocking
  • Payment collection
  • Service monitoring and evaluation
  • Ongoing client support
  • Program follow-up and assessment
  • Batch production

I actively workout and coach people on the side, as well as play games and bowl in my freetime.

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Timeline

Overnight Baker

Dunkin' Donuts
07.2024 - 08.2024

Cashier

Whataburger
06.2024 - 10.2024

Service Cordinator

Discount Tire
02.2024 - 07.2024

Host

Wicked Wings
02.2024 - 05.2024

GED -

Kell High School
Chapin Bortz