Chapin Botelho
Middleboro,MA
Summary
Detail-oriented returns and operations associate with hands-on experience in return processing, product inspection, and shipment handling. Supports accurate, on-time workflow through SAP and ERP entry, clear communication, and training help for new team members.
Overview
20
20
years of professional experience
Work History
Returns Coordinator
Johnson & Johnson
Bridgewater, Massachusetts
05.2023 - Current
- Verified returned product details against Johnson & Johnson's quality and compliance standards.
- Processed return authorizations using Johnson & Johnson ERP and SAP systems.
- Ensured that all returns were handled within established timelines.
- Provided guidance and training to new staff members on return process requirements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assembled surgical sets according to detailed specifications according to exact specifications.
- Inspected surgical sets for accuracy and completion before shipping to the customer.
- Received in and inspected used surgical sets from the joints, trauma, and spine franchises.
Kelly Services associate
Johnson & Johnson
Bridgewater, MA
02.2022 - 05.2023
- Leveraged MES and BTB systems to enhance departmental efficiency and streamline processes.
- Assisted in PSR department operations at Bridgewater facility, ensuring smooth daily functions.
- Trained new associates on store operations, policies, and procedures.
- Loaded and unloaded packages in a fast-paced warehouse setting.
- Packaged and shrink-wrapped products for shipment readiness.
- Inspected incoming freight for accuracy and damage at J & J warehouse.
Team Captain
Advantage Sales and Marketing
New Bedford
08.2020 - 02.2022
- Supervised local renew team, ensuring timely completion of assignments.
- Trained all new hires to ensure productivity and satisfactory completion.
- Trained team members on product placement and client store standards.
- Facilitated communication among team, store management, and supervisors through one-on-one conversations, emails, and texts for updates on wins and issues.
- Executed store resets with retail managers to enhance product visibility, planograms, and display changes with retail managers.
- Communicated schedule changes and work priorities to team members.
- Guided team workflow and resolved routine issues during store visits to maintain operational efficiency.
Merchandiser
Advantage Sales and Marketing
New Bedford
10.2013 - 08.2020
- Reset and renewed various grocery stores throughout Massachusetts and Rhode Island.
- Collaborated with Renew Team at Stop and Shop to improve store presentation and customer experience.
- Focused on refreshing store appearance while ensuring minimal disruption to customers.
Stock Clerk
Stop and Shop Supermarket
Fairhaven, Massachusetts
01.2007 - 11.2014
- Stocked grocery shelves and backroom inventory at Stop and Shop Supermarket.
- Rotated merchandise using FIFO standards to ensure product freshness across dairy, produce, and center store aisles.
- Unloaded delivery trucks and organized stockroom pallets for efficient replenishment.
- Monitored expiration dates on perishable items and promptly removed expired goods to maintain product quality.
- Supported inventory counts and communicated shortages to department supervisors.
- Built attractive product displays and endcaps to enhance visual appeal and encourage customer purchases.
- Assisted customers in locating items and answering basic product questions.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Education
High School Diploma -
New Bedford High School
New Bedford, MA01-2009
Some College (No Degree) - History
University of Massachusetts At Dartmouth
DartmouthSkills
- ERP system management
- Quality assurance
- Project management
- Logistics coordination
- Inventory compliance
- Shipping and receiving
- Process optimization
- Multitasking Skills
- Time management
- Staff development
- Effective communication
- Teamwork and collaboration
- Analytical skills
- Creative problem solving
- Microsoft office
- Safety compliance
Timeline
Returns Coordinator
Johnson & Johnson
05.2023 - Current
Kelly Services associate
Johnson & Johnson
02.2022 - 05.2023
Team Captain
Advantage Sales and Marketing
08.2020 - 02.2022
Merchandiser
Advantage Sales and Marketing
10.2013 - 08.2020
Stock Clerk
Stop and Shop Supermarket
01.2007 - 11.2014
High School Diploma -
New Bedford High School
Some College (No Degree) - History
University of Massachusetts At Dartmouth