Mariangel Fernandez
Romeoville,IL
Summary
Organized, task-oriented supervisor, with a strong desire to grow and learn within a company. I am able to work well in a team setting or efficiently work on my own. Working knowledge of both warehouse management software like RF scanners as well as SAP ERP and Microsoft programs.
Overview
6
6
years of professional experience
Work History
Returns Coordinator
Bekousa
04.2025 - Current
- Developed procedures and processes to improve efficiency of return operations.
- Maintained records of all returned merchandise in accordance with company policy.
- Communicated with vendors regarding quality control issues related to customer returns.
- Coordinated the pickup of large items from customers' homes that require special handling due to size or weight.
- Followed up with customers regarding their return status throughout the process until resolution is achieved.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Tracked shipping costs associated with returns and identified cost-saving opportunities where possible.
- Created reports on returned products, tracking trends in returns and analyzing their impact on the business.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Parts warehouse supervisor/ Parts Admin
Bekousa
06.2019 - 12.2024
- Dual role supervising a warehouse team of 6 while supporting the administrative team with all tasks
- Supervisor to up to 6 warehouse employees at a time
- Lead Trainer for new and existing procedures
- Manage internal and external shipping responsibilities
- Forklift operator
- Manage team through process of picking, packing, and shipping through Fedex terminal
- Administer quarterly cycle counts
- Organize and lead daily meetings
- Process customer sales orders
- Run reports and analyze data to create vendor purchase orders
- Monitor, maintain and order office supplies
- Create inbound documents for items arriving at the facility
- Analyze open order reports
- Research and answer all ETA questions from customers and outside field reps
- Create and file returns and exchanges for customers
- Perform all admin tasks related with inventory adjustments and cycle counting
Education
Certificate - Real Estate
Honig Realty Inc
Shorewood, IL04-2025
English
01.2020
High School Diploma -
Plainfield South High School
Plainfield, Illinois01.2018
High School Diploma -
La Presentaci6n
Maracaibo, Venezuela01.2016
Psychology
Universidad Rafael Urdaneta
Maracaibo, VenezuelaSkills
- Team player
- Training Skills
- Organization Skills
- Business development skills
- Ability to Multi-Task
- Inventory management
- Warehouse operations
- Production reporting
- Market research
- Customer service
- Data analysis
- Team leadership
- Time management
- Returns analysis
- Microsoft office
- Return authorization
- Team building
- Prepare documents
- Dispatching
- Written communication
- SAP system
- RF scanner
Timeline
Returns Coordinator
Bekousa
04.2025 - Current
Parts warehouse supervisor/ Parts Admin
Bekousa
06.2019 - 12.2024
Certificate - Real Estate
Honig Realty Inc
English
High School Diploma -
Plainfield South High School
High School Diploma -
La Presentaci6n
Psychology
Universidad Rafael Urdaneta