Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
CustomerServiceRepresentative
Chapman Burnette

Chapman Burnette

Henderson,NC

Summary

Proven track record in enhancing customer experience and streamlining office operations at Davis & Sturges, PLLC. Excelled in organization and time management, significantly improving client satisfaction. Demonstrated expertise in data entry and telephone communication, ensuring efficient scheduling and client relations. Achieved a notable increase in office efficiency through diligent task execution and problem resolution. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Receptionist

Davis & Sturges, PLLC
12.2023 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Lifeguard

Oxford Park Swim Club
05.2022 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Lifeguard

Henderson Country Club
05.2022 - 09.2023
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

High School Diploma -

J.F. Webb High School
Oxford, NC
06.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling

Volunteer Work

Founder and Director of Chap's Tiny Tutus, a free dance class for underprivileged children. Planned and held class once a week. Raised over $3,000 to purchase tights, costumes, and ballet shoes for our end-of-year recital. Held recital at McGregor Hall Performing Arts Center in Henderson, NC, where approximately 200 people attended. 

Timeline

Receptionist

Davis & Sturges, PLLC
12.2023 - 08.2024

Lifeguard

Oxford Park Swim Club
05.2022 - 09.2023

Lifeguard

Henderson Country Club
05.2022 - 09.2023

High School Diploma -

J.F. Webb High School
Chapman Burnette