Chapman Farber
Lake Charles,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
08.2022 - Current
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
General Manager
Mazen’s Restaurant
Lake Charles, LA
02.2015 - 08.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate Of Applied Science - Cloud Computing
Sowela Technical Community College
Lake Charles, LASkills
- Microsoft Office
- Efficient Service
- Communications Management
- Creative Solutions
- People Skills
- Active Learning
- Critical Thinking
- Organization and Prioritizing Tasks
- Conflict Management
Timeline
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
08.2022 - Current
General Manager
Mazen’s Restaurant
02.2015 - 08.2022
Associate Of Applied Science - Cloud Computing
Sowela Technical Community College