Summary
Overview
Work History
Education
Skills
Timeline
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Chapman Farber

Lake Charles,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Dual Rate Table Games Dealer

Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
08.2022 - Current
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

General Manager

Mazen’s Restaurant
Lake Charles, LA
02.2015 - 08.2022
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented strategies to increase sales and profitability.

Education

Associate Of Applied Science - Cloud Computing

Sowela Technical Community College
Lake Charles, LA

Skills

  • Microsoft Office
  • Efficient Service
  • Communications Management
  • Creative Solutions
  • People Skills
  • Active Learning
  • Critical Thinking
  • Organization and Prioritizing Tasks
  • Conflict Management

Timeline

Dual Rate Table Games Dealer

Golden Nugget Lake Charles Hotel & Casino
08.2022 - Current

General Manager

Mazen’s Restaurant
02.2015 - 08.2022

Associate Of Applied Science - Cloud Computing

Sowela Technical Community College
Chapman Farber