Chaquiay Anglin
Leesburg,FL
Summary
Versatile and results-driven professional with a proven track record at A&N collision center, adept in insurance procedures and claims processing. Excelled in roles requiring adaptability, strong communication, and multi-task management. Demonstrated exceptional ability to streamline operations, enhancing efficiency and customer satisfaction. Notably improved claims resolution speed by 30%, showcasing reliability and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Body Shop Estimator
A&N collision center
Miami, FL
03.2023 - 09.2024
- Compiled comprehensive reports detailing required repairs and estimated costs. Communicating estimated cost to both the customer and insurance adjusters.
- Reviewed existing documentation including previous job orders and invoices when preparing estimates for repeat customers or returning vehicles.
- Worked collaboratively with shop management team members to ensure that all estimates met internal standards and expectations.
- Responded promptly to customer inquiries regarding their auto body repair estimates.
Desk Receptionist
Lexus
Orlando, FL
10.2022 - 01.2023
- Greeted visitors and directed them to the appropriate personnel.
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Provided customer service assistance to guests visiting the office premises.
- Filed documents according to established filing systems.
Unemployment Claims Specialist
DEO
Orlando, FL
12.2019 - 08.2022
- Investigated eligibility requirements for unemployment benefits.
- Monitored progress of pending cases in order to ensure timely resolution.
- Processed appeals on denied or overpaid claims.
- Identified fraud cases through detailed examination of claimant's documents.
- Determined eligibility for additional benefits based on individual circumstances.
Security Supervisor
Securitas Security
Hollywood, FL
06.2011 - 10.2018
- Maintained accurate records of security incidents and responses for compliance purposes.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Supervised property entrances and exits and monitored employee safety.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Education
Some College (No Degree) - Radiology
Keiser University
Fort Lauderdale, FLSkills
- Insurance procedures
- Claims processing
- Scheduling
- Adaptability and flexibility
- Multi-task management
- Strong communication and interpersonal skills
- Punctuality and reliability
Certification
- 6-20 All lines insurance license
Timeline
Body Shop Estimator
A&N collision center
03.2023 - 09.2024
Desk Receptionist
Lexus
10.2022 - 01.2023
Unemployment Claims Specialist
DEO
12.2019 - 08.2022
Security Supervisor
Securitas Security
06.2011 - 10.2018
Some College (No Degree) - Radiology
Keiser University
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