Chaquita Jackson
Fayetteville,NC
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
2027
2027
years of professional experience
Work History
Answering Service Rep
Physicians First Messaging
01.2020 - Current
- Manage call routing and message delivery for multiple healthcare providers daily.
- Assist patients with appointment scheduling and service inquiries through various channels.
- Train new staff on call handling protocols and messaging procedures effectively.
- Adhere to HIPAA regulations while processing sensitive patient information consistently.
Insurance Claims Specialist
Allstate Corp
04.2024 - 01.2026
- Based on your existing work history and the role of an Insurance Claims Specialist at Allstate Corp, here are six high-impact resume statements that integrate missing responsibilities while mirroring your writing style:
- Evaluate incoming claims for completeness and compliance with company policies and state regulations.
- Review policy details to determine coverage eligibility and ensure accurate claim processing.
T2 Apple Tech Support
Kelly Services
01.2019 - 01.2020
- Provide detailed troubleshooting steps for customers experiencing iOS and Mac issues.
- Document customer interactions and resolutions in the support ticket system.
- Collaborate with team members to identify recurring technical problems and solutions.
Title Clerk
Deerfield Auto Tag
2016 - 01.2018
- Based on the existing work history statements and the context provided for the Title Clerk role at Deerfield Auto Tag, here are six original resume statements that reflect high-value responsibilities often associated with this position:
- Processed vehicle registration applications efficiently to ensure compliance with state regulations and deadlines.
Customer Service Supervisor
3PL Worldwide (Excel Partners)
2009 - 01.2016
- Training and Mentorship: Overseeing the training of new staff to ensure adherence to service protocols.
- Quality Assurance: Conducting regular audits of customer interactions to maintain service quality standards.
Customer Service Supervisor
3PL Worldwide (Excel Partners)
2009 - 01.2016
- I handle inbound calls pertaining to Placing New Orders, correcting Order Errors, Shipment Problems, Follow Ups with customers and any Escalated call the CSR is not able to handle.
- Process Improvement: Identifying trends in customer feedback to recommend enhancements for service processes.
Sales Manager
Dooney & Bourke Corp.
12.2006 - 01.2009
- I was responsible for taking inbound calls pertaining to delivery issues, billing problems, and placing new orders, as well as follow ups with unsatisfied customers and dealing with most consumer issues.
- Cross-Department Collaboration: Coordinating with logistics teams to streamline order fulfillment processes and enhance customer satisfaction.
- Analyze customer feedback to drive improvements in product offerings and align with market demands.
Education
General Studies -
Briarwood College
Southington, CT06.2003
Diploma -
Bullard Havens R.V.T.S
Bridgeport, CT01.2001
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Remote assistance
- Data entry
- Critical thinking
- Customer service
- Microsoft outlook
- Microsoft Excel
- Conflict resolution
Timeline
Insurance Claims Specialist
Allstate Corp
04.2024 - 01.2026
Answering Service Rep
Physicians First Messaging
01.2020 - Current
T2 Apple Tech Support
Kelly Services
01.2019 - 01.2020
Sales Manager
Dooney & Bourke Corp.
12.2006 - 01.2009
Title Clerk
Deerfield Auto Tag
2016 - 01.2018
Customer Service Supervisor
3PL Worldwide (Excel Partners)
2009 - 01.2016
Customer Service Supervisor
3PL Worldwide (Excel Partners)
2009 - 01.2016
General Studies -
Briarwood College
Diploma -
Bullard Havens R.V.T.S