Char Brooks
Baton Rouge,USA
Summary
Dynamic Administrative Program Manager with extensive experience excelling in project management and payroll processing. Proven track record in optimizing office operations and enhancing customer service. Skilled in ERP systems and adept at fostering strong interpersonal relationships, ensuring compliance and efficiency across diverse administrative functions.
Overview
12
12
years of professional experience
Work History
Administrative Program Manager
Division of Administration Office of State Buildings
Baton Rouge, LA
05.2025 - 05.2026
- Prepares projects for all DOA buildings in the following areas: Baton Rouge, New Orleans, Shreveport, Lafayette, Monroe, Alexandria
- Prepared justification and estimation approval forms for tenant project costs, ensuring accurate budgeting for all projects.
- Maintained comprehensive project records, tracking materials usage and labor hours, while monitoring project progression to ensure timely completion.
- Communicated with supervisors and managers to reschedule orders and answer questions about orders, materials, and billing.
- Coordinates billing with Office of Finance and Support Services for all OFC and OSB internal projects valued at less than $50,000.00 for tenants in all buildings maintained by OSB. At least half of projects include more than one fiscal year, including materials and labor costs.
- Supervised the preparation and accounting of payroll for the agency, which included 24-hour coverage in the Central Plant and 12-hour shifts.
- Oversees payroll activities, reviews work for accuracy, directs corrective action as necessary, communicates with Office of Human Resources as necessary to answer questions and provide information.
- Approved leave of absence, monitored leave usage, and arranged payroll coverage during vacations and holidays for three subordinate Administrative Coordinator 4 positions.
Program Specialist II
STATE OFFICE OF RISK MANAGEMENT
Baton Rouge, LA
09.2024 - 05.2025
- Monitored personnel compliance with applicable DOA and ORM policies as ORM's primary Personnel Liaison to DOA-HR.
- Managed records for Administrative Program Director; coordinated storage, retrieval, and destruction of records in compliance with retention policies.
- Property Control -Oversees the tagging of all moveable and non-moveable property, annual physical inventory, and maintenance of detailed inventory records in compliance with all Louisiana Statute, Regulations and Rules. Investigate all discrepancies relating to physical inventory records.
- Oversaw supply inventory management, approved office supply requests, scheduled maintenance for equipment, and coordinated various business functions.
- Coordinated safety program as ORM's Safety Coordinator, supporting management in developing and maintaining safety procedures.
- Coordinated telecommunications services for the organization.
- Oversaw the issuance of identification badges for employees.
- Served as the primary contact for Buildings and Grounds operations.
Program Specialist I
State of Louisiana - Dept. of Health and Hospitals
Baton Rouge, LA
12.2022 - 09.2024
- Oversaw program operations across departments, enhancing collaboration and efficiency.
- Manages the operations of a departmental or statewide program, including fiscal responsibility for purchasing and budgetary reporting.
- Established, implemented, and revised the program's standards and guidelines.
- Coordinated program information by maintaining databases and generating reports, ensuring information integrity for presentations in workshops and meetings.
- Performs certification and eligibility duties as they relate to the program.
- Ensures program compliance to Federal and State regulations.
- Administered contracts related to program, ensuring compliance and alignment with program goals.
Field Administrative Support
Empower
Baton Rouge, LA
02.2022 - 01.2023
- Prioritize and complete assigned tasks in accordance with departmental, IRS, Department of Labor, FINRA and SEC regulations and requirements.
- Processed 'Money Out' transactions, including Purchase of Service Requests, In Service Withdrawals, Distribution Separation Withdrawals, Rollovers, Account Reduction Loans, and Incoming Transfers, facilitating smooth financial operations.
- Participant Correspondence - Receiving and Processing Right Faxes, Managing the LouisianaDCP@empower.com email account, Requesting Letters of Acceptance, Providing most current forms for each transaction.
- Input, organized, and maintained data in Excel spreadsheets, including LASERS DROP Funding, LSP Retirements, and various Term Date Reports, supporting accurate record-keeping and reporting.
- Utilized CSAS software to manage client accounts.
- Salesforce : Time Tap, Reporting, At Risk Outreach.
- Authorized Plan Administrator.
- IT Coordinator- Service Requests.
Front Desk Agent
Sleep Inn
Baton Rouge, LA
01.2021 - 12.2022
- Welcomed guests, checked them in, distributed room keys, and explained hotel amenities to ensure a positive arrival experience.
- Resolved guests' issues and complaints promptly and courteously, contributing to overall guest satisfaction.
- Processed customer payments accurately at the front desk.
- Manage online, phone and in-person room reservations.
- Explain local amenities and attractions to guests.
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Assist customers with the planning of special events such as weddings and business conferences.
- Coordinated exclusive services for VIP clients, personalizing their experience and elevating service standards.
- Performed night audit duties during staff shortages at Choice Hotel.
Administrative Assistant 5
State of Louisiana - Office of Technology Services
Baton Rouge, LA
03.2019 - 02.2022
- Promotion From Administrative Coordinator 4 to Admin. Asst. 5 while at this agency.
- Oversaw daily office operations and administration tasks to ensure smooth workflow and support team objectives.
- IT Coordinator - Service Requests, Ivanti Tickets.
- Adobe License Administrator.
- Conducted interviews and selected candidates for job openings.
- Manages OTS Invoices.
- Personal Assistant to an Executive Staff Member.
- Manages Executive Staff Member's Calendar.
- Schedules and Records Meetings.
- Procurement/Purchasing Agent- Fiscal Demand Management.
- LAGOV HCM Payroll Time Administrator.
- Implemented safety protocols to promote workplace safety.
- Processed personnel actions.
- Edits Position Descriptions.
- Submits and processes requisitions into NEOGOV.
- Ensures Vacancy announcements, civil service circulars, and all other pertinent information.
- Ensures Civil Service Compliance.
- Coordinated telecommunications services and support for the organization.
- Badging Coordinator- requests and tracks card access to the building.
- Monitors Employee Performance Evaluation System.
- OTS Liaison to Human Resources Management and OTS Staff.
- Schedules Conference Room and Phone Lines.
- Managed plan documentation and compliance requirements to align with organizational standards and regulations.
- Manages records for Operations, Fiscal Demand Management, and Agency Relationship Management.
- Provided customer service and resolved employee concerns, enhancing employee satisfaction and fostering a supportive work environment.
Administrative Coordinator 3
Louisiana Public Broadcasting
Baton Rouge, LA
11.2015 - 03.2019
- Promotion From Administrative Coordinator 1-3 while at this agency.
- Oversaw daily office operations to ensure efficiency and organization.
- Facilitated customer service and employee relations tasks to enhance communication and satisfaction.
- Collected and prepared time sheets and leave slips.
- Processed invoices to maintain accuracy and support financial operations.
- Executed billing and coding procedures to maintain compliance and efficiency.
- Managed Supply Inventory.
- LaGov Payroll Entry PTMW.
- Assistant to HR Analyst.
- Secretary to Engineering Director.
- Assisted TV Operations Supervisor.
- Scheduling Television Record Feeds.
- Entering Program Interstitial.
- Generating and modifying Television Logs.
- Compiling lists for promotional reels.
- Purging record library.
- Generating Television Record.
- Initialized daily download of updated and revised television programming.
- Served as Backup to the Program Administrative Coordinator 4.
- Updated program tech and content notes in Protrack.
- Monitored programming schedule for any changes in sources or program re-feeds.
- Created labels and discs for program back ups.
- Assisted with the education department with engagement programs/ PBS Kids Events.
Cashier/Customer Service
EXXON ON THE RUN
Hammond, LA
04.2014 - 11.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Managed high-volume checkout lanes during peak hours, ensuring accuracy and minimizing wait times.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Implemented upselling techniques that increased sales of promotional items and add-ons.
- Closed store operations as key holder, ensuring accurate completion of all end-of-day tasks.
Education
Diploma - Upper secondary education
Tara High School
Baton Rouge, LA01-2012
Skills
- Budget management
- Expense management
- Vendor management
- Invoice processing
- Accounts payable and receivable
- Human resources management
- Employee evaluation
- Compensation management
- ERP systems
- Project management software
- Technical proficiency
- Microsoft Excel
- Microsoft Office suite
- Google Docs proficiency
- Microsoft Word expertise
- Attention to detail
- Office management
- Facility management
- Administrative support
- Customer service excellence
- Time management techniques
- Problem-solving skills
- Interpersonal skills
- Supply management
Timeline
Administrative Program Manager
Division of Administration Office of State Buildings
05.2025 - 05.2026
Program Specialist II
STATE OFFICE OF RISK MANAGEMENT
09.2024 - 05.2025
Program Specialist I
State of Louisiana - Dept. of Health and Hospitals
12.2022 - 09.2024
Field Administrative Support
Empower
02.2022 - 01.2023
Front Desk Agent
Sleep Inn
01.2021 - 12.2022
Administrative Assistant 5
State of Louisiana - Office of Technology Services
03.2019 - 02.2022
Administrative Coordinator 3
Louisiana Public Broadcasting
11.2015 - 03.2019
Cashier/Customer Service
EXXON ON THE RUN
04.2014 - 11.2015
Diploma - Upper secondary education
Tara High School